I purchased a sunroom from Enterprise in Summer of 2008. One of the skylights leaked within the first few months and I contacted Enterprise for repair or replacement. Enterprise said they were aware of the problem in that the seal was defective and could fix it. They did so but the leak it did not fix the problem. I reported the problem again and again, and each time they tried to patch the window, rather than replace it. This went on past the warranty period, but started during the warranty coverage. Each time they assured me that the problem was solved, only to have the leak happen again the next time it rained or snowed. After about half a dozen leaks (And patches), the problem persisted and the water leaked started to damage the hardwood floors I had installed in this room (not by Enterprise but the brother-in-law of the salesperson John Ober suggested by him). At this point, I insisted that the skylight be replaced, or they would be responsible for the damage to the floor. Mr. Ober also told me that the company knew this was a defective window. However, the owner Mike Hardin told me that the window was discontinued and it was impossible to get a replacement. Finally, in April 2010, I threatened the owner Mr. Hardin with a lawsuit and at this time, they were magically able to find a replacement skylight. At this time, he also promised to repair the hardwood floor that was damaged by the leaks occurring over the nearly two years and their failure to fix the problem. However, Mr. Hardin did not make any attempts to fix the floor for several more months and after multiple reminders, I finally filed a complaint with the Better Business Bureau. When he heard this, he called me and started yelling, demanding that unless I withdrew the complaint, he will not do anything. At one point during this process, his salesperson even agreed to fix my floor at his own expense and Mr. Hardin forbid him to do so, holding me hostage because he wanted me to withdraw the BBB complaint. I just wanted this problem to be solved, and agreed. But when I called BBB to withdraw the complaint, they told me that it is against their policies for member companies to demand withdrawal of complaints. They told me that it puts the membership in jeopardy and that Mr. Hardin will receive a phone call about this. I now do not see Enterprise on the BBB member list so I wonder if they were removed. Mr. Hardin finally asked a contractor to replace the damaged parts of the floor in the Fall of 2010. Unfortunately, they found that the color of the floor has significantly changed due to sun exposure over time and the same wood now does not match the two and a half year old wood. This means that replacing only the damaged parts of the wood creates a mismatched floor. The contractor Mr. Hardin sent to my house agreed that the floor should be replaced and he commented that he did not understand Mr. Hardin?s reluctance to replace the floor. He even called Mr. Hardin and asked him to come and see hoe the new planks did not match the old planks and in his words ?stood out like a sore thumb?. Mr. Hardin came to see the floor and agreed to replace it if no match could be found (which they did not) but later changed his mind. The contractor Mr. Hardin hired felt bad for me and replaced the damaged planks with the new (but mismatched) planks so now I have a patchy floor, which has different colors, and is not level. The BBB is still reviewing the issue and Mr. Hardin has not replaced the floor. I have owned four homes over the past thirty years and have engaged in many home addition and improvement projects. Never have I experienced anything as difficult and unpleasant as this experience with this company. I have wasted much time chasing the company and three years later, I still do not have a finished sunroom. In addition, interacting with Mr. Hardin has been a most unpleasant experience. He gets angry, screams, and talks over you and is extremely unprofessional. Instead of responding with concern for the problem his work and inability to fix the problem has caused, he acts as if you are bothering him with these problems and loses his temper. Several times during this proves, my calls to him went unreturned. I am surprised at their lack of responsiveness because friends and neighbors who walk through my house notice the floor problem and learnsabout the issue with this company, which cannot be good for their business. This has caused me a lot of aggravation and loss of time. The salesperson, John Ober, who was always professional, and always agreed that the right thing would have been to immediately replace the skylight and if not to later replace the floor. However, he told me that while agreed with me, he was not able to convince the owner to do the right thing. "I have read the response from Enterprise: 1. It is true that I wanted a room with skylights and told them sowhen they came in to sell the room. If they did not think they could deliver what I wanted, they should not have take the job (and my money). 2. I have never met or spoken about the wood installer's wife so Ihave no idea what they are talking about in this regard. 3. It is completely unreasonable for them to ask me to heat a roomthat is leaking and therefore unusable for years. 4. This company will not hesitate hassling customers for years in avery unprofessional manner rather than take responsibility for their mistakes so I suggest staying away and paying a little more to a moreprofessional outfit if you have to."