Where to start? Awful all around. I made a big mistake picking HKC. The sales rep was so dishonest and dismissive. He told me on two occassions they cleaned my gutters out. That it was done. And they hadn't. I had to climb up there and look for myself to see. If you have the time to read this whole review, you'll see just how often they dropped the ball. If I hadn't questioned the BS that they were throwing me I'd be out a lot more money. They quoted $500 to replace wood siding that was rotted on my dormers. 2 days before the completion of the project they say 'no, it's going to be $3500.' I freaked out and asked to talk to the guy who did the measurements. He says 'sir, I only put down what they told me to charge you.' SHADY! Then they come back and say, 'oops, our mistake, it's only $2500.' Only . . . so I rushed and got another quote from a MASTER CAPRENTER which was . . . $500 to do the same job. Yep. And for $1400 I could get all the rotted wood replaced on my whole house, not just the dormers. And he'd use a better product. HKC was going to charge me $2500 for less work and a worse product. The death blow was the wood they did replace (the stuff under the roof). Sales guy tells me at signing of contract that HKC's policy is to take pics of any wood they replace. After the work is done I get the bill, no pics. I ask where are the pics, sales guy says they don't have any - I didn't request pics be taken. It's not a big deal, just 100 feet that needed to be replaced. But I want to see pics. Manager tells me 'oh, sales guy is wrong, we have pics of the wood from your roof.' He emails me 3 pics, 2 are NOT MY ROOF! You can tell because you can see other houses in the pics and that's not my neighbors. So, the manager brings installer with him for final walk through. Installer says 'I replaced 60 feet on this house i know it!' I asked the manager 'then why the heck did you bill me for 100 feet?' He waves the cost of the wood replacement, about $250. That's the only discount I got for putting up with their crap. Read below for the story that lead up to this point. Here's my letter to HKC sales rep and the Better Business Bureau: Based on HKC’s reputation and reviews, I’ve been unpleasantly surprised by lapses in professionalism. If you recall, I got several quotes and HKC wasn’t the most affordable option but I thought I was paying for professionalism and efficiency. I have filed a complaint with the BBB to make sure these items are addressed properly, but more importantly, professionally and promptly from here on out. I’m taking this step because I know firsthand the value of the BBB code of ethics. I feel I have not received straight answers from yourself or the office staff and I’d like the BBB’s involvement to make sure it’s done right from this point forward. First, I’m concerned about the lack of planning with the wood siding. My job has been on the books for more than a month and was set to be wrapped up Friday. Friday came and went and Monday too and there was no siding installed. No one called me to tell me why. This was the second time the timeline had significantly changed without anyone telling me. So, I called this morning and spoke with someone in the office who basically said the wood wasn’t ordered or available and would take another week to come in. I explained that you’d told me I was good to schedule my house painting with another vendor, which I did, and I’m on their books for next week or the week after. Your office guy asked to call me back and in a few minutes magically wood siding was found, to be installed tomorrow. Next, I’m curious why the crew put 6 of my original windows in the basement as requested but left 3 outside in my backyard stacked against the fence. My gutters still haven’t been cleaned out, although you said they had been. If you recall, I asked why half of the gutter shields remain stacked on my front and back porch. You said the crew had cleaned out the gutters but left the guards there for the next crew to put back on. There is a black piece of metal below my back dormer that I guess is a rain shield. It was installed VERY poorly. The metal is kinked and bowed in the middle, the screws or nails that hold it down have tar or something to cover them but only cover half of each nail, not all of them. I’ve taken a picture of this that I can share if you’d like. I’d like that redone right so the metal is flat across and all nails/screws are properly covered. I would also appreciate if they’d clean up a little better. It looks as if no effort was made to sweep up large paint chips and debris that fell off during the window wrapping and someone left a large styrofoam soda cup in the back yard. You’d said cleanliness was a hallmark of your crews and I’d like that honored.