Overall-my experience with Jimmy was wonderful and I 100% plan to use him again! When we moved into our home, the tile floor in our basement bathroom was sealed with caulk instead of mortar and so the tiles shifted and cracked as moisture came into the room. Jimmy was true to his estimate and time-line (he told me upon estimate that he was booked two weeks out when we first made contact and ended up starting-and finishing-the project 3 days earlier than I was originally quoted.) He suggested a vendor (who was incredibly helpful and conscientious of my budget) to purchase my tiles from-this was in addition to the $475 mentioned in my cost of service-and I am so glad I went with them over Lowes or another vendor partly because they were so knowledgeable and helped me make my purchase while staying within my budget, but also because they have worked closely with Jimmy for some time and were able to get my flooring directly to him so I was never responsible for any transport or anything of the like.) I did get documentation from them that I had purchased the flooring and supplies so that there was no confusion, but this seems to have been an overstep on my end as everything went incredibly smoothly. They contacted Jimmy when my flooring was ready and he contacted me when his schedule opened up (as stated before earlier than he had originally quoted me.) I had contacted him once (and not heard back from him) once before the time I contacted him and heard back from him-but I do want to state, in regards to those who gave him "F" ratings because of this-that he is not a large, corporate operation. He is one man with a few workers. While he may not be able to get back to you as quickly as a business with 100 workers, his *price* and *workmanship* reflect a personal relationship with the client. Jimmy and his crew are easy to work with, courteous, honest and-above all-accurate in their pricing. I definitely plan to use him again (as soon as possible) and suggest other Angie's List members to do the same. If you try to phone him and don't hear back quickly enough, shoot him another phone call and mention on the voicemail that you've called once before and I promise he will respond ASAP. You won't regret it! Jimmy and his crew are wonderful!