I called for a non-urgent appointment to repair my drain plumbing to fix a drain backing up, mentioned above. I was given an appointment a day and a half away. Sounds fine to me. I live outside their regular service area (a 45-50 min drive from their shop). If it weren't for that fact, they could have come that day. The two service guys arrived about 15 mins late, but I just chalked this up to me living far out. They started quickly, listening to what I knew about the plumbing, and my symptoms. The first thing they did was snake out the drains. They snaked three locations: the washer drain, the shower stall drain, and my cleanout in the front of the house. After >20 feet of snake in each pipe, the symptoms had improved greatly, but were not gone. The shower drain was back to how I had always remembered it acting. We all concluded that the situation would not get any better with more snaking. The main plumber said that using his experience, he expected that the house was built incorrectly. (With all the remodeling I have already done, during which I encounted a vast amount of shoddy build quality, I knew this was plausible.) He expected that instead of tying the washer drain directly into the main drain, it had been T'd into the shower stall drain, then BOTH drains went to the main. This caused the shower drain to bubble and back up. He went on to advise that since my affected bathroom is already without a floor (mid-remodel), I go ahead and jackhammer the floor to repair this build mistake. All in all, the plumbers from Rodney Terry Plumbing did a very thorough job. I did not get my situation totally fixed, but this was no fault of theirs. I plan to call them today to schedule the large repair.