Precision Garage Door made an appointment for my tune up the next day after I contacted them, which was exactly what I needed. Because the weather's been frightful and my door was not opening or closing properly. They sent an email introducing themselves with pictures of their technicians so that I would know who was coming into my home. It is very nice to know who to expect. Brent was very friendly, courteous, knowledgeable and professional. He performed our garage door tuneup, reprogrammed our remotes and installed a new outside keypad. When he left, everything was working perfectly. Later that afternoon, 2 of the openers quit working and the outside keypad wouldn't work. I called Precision Garage Door late in the evening and was told that Brent could come out again the next morning to check out our garage door openers and the keypad. Brent arrived the next day as promised, rechecked the opener, remotes and keypad. They were still operating sporadically and he worked his magic to get them working properly again. I appreciate all the time and effort Brent spent getting our door systems working again. He tried everything! At this point, they are all still working and Brent's final words were please call us back if you have trouble. We will definitely call Precision Garage Door to complete tuneups every year (as they suggest) and when the need arises for a whole new door and or door opener. I like they way they roll!