These guys are solid and I would recommend them, here's why, first here's my situation. I'm a landlord and use them for issues with the rental, I only know them from the angle of dealing with them on that end and then via the tenant feedback. 1) They are professional, very good interaction on the phone when I call, friendly, prompt with callbacks and scheduling appointments with the tenant, then calling me to let me know it's been scheduled. 2) The repairs work; and the ONE time they fixed the washing machine, then my tenant said after running a cycle that the issue still seemed to exist, Lerman sent a guy out within 2 days AT NO COST, fixed it again and apologized, and again no muss no fuss. Would I rather have had it fixed the first time? Of course, but on a washing machine where you kind of have to run a cycle to make sure it was somewhat understandable and their response was what won me over. Overall these folks seem like good people who know what they are doing and are not out to milk you. I rated them a B for price as I'm cheap and think everything is 10% overpriced but I also don't have a great comparison point at this time, so a B seemed fair. Could you get it cheaper? Probably, but the professionalism seems worth it. Recommend.