Because of the positive reviews on Angie's List, I contacted Horizon for a quote for new countertops and cabinets for the kitchen. Enna was nice to try to rearrange another appointment to accommodate my schedule. But she told me nothing was set til she could confirm with the other party and she would call me back. After not hearing from her for 4 days, I emailed her to say I had not heard anything, and if it was not possible for them to meet, that was fine but please let me know. She called me back and said let's go ahead with the appointment. Mark showed up to give us the bid. He was pretty punctual but the guy who showed up at our house is not the same one in the reviews depicted on Angie's List. He didn't introduce himself or give me a biz card. I only know his name because I had to ask him for it (toward the end of an appointment that didn't go very well). It was like he didn't want to be there and he told me the job was too small for him (installing granite countertops and either refacing or refinishing cabinets). He said he'll only take on the job if I agreed to let them do both. If I wanted to do it separately, it would cost an additional $1000. I was very honest with Enna on the initial call that all I was interested in was the countertops and cabinets for now (although I do want to do the lighting and the painting and the flooring at a later time). Enna was trying to talk me into redoing the floors in the first conversation so maybe when Mark came, he was under the impression we were doing everything in the kitchen. It was almost like he was disappointed by the smallness of the job and I felt he was not approachable. When I asked for him to email me a written estimate, he told me that he noticed I had already jotted down some figures (which I did sporadically onto a notepad, but nothing at all detailed). It didn't seem like he cared about getting the job because it's too small for him (which is fine) but I've never had a bidder who refused to give me a written estimate whether it be for plumbing or roofing or painting, etc. The appointment lasted only about 25 minutes long but it was apparent we would not be a good fit. He did show me (on his computer) some work they did for other homes and the work looks very nice. But I feel if one is undertaking a large task that costs so much money, it needs to be a compatible relationship or at least one where communication can easily flow, which I didn't feel we had in this case unfortunately.