I called Robert Vega the manager/owner a couple of weeks ago, explaining the need for a new door. We decided after consultation that I would order the door from Stock Building Supply (another great company) and Ultimate Handyman would pick up the door. I notified him on Thursday that the door was ready for pickup, and that it would be a fiberglass-clad wood-core door. We set an appointment for the following Monday to start at 9-10 am. Umberto, their door man, arrived at 9:45 am, neatly dressed, courteous, prepared with a full set of tools. He immediately began work, removing the old door and routing hinge recesses on the new door. When it came time to cut the large holes for the deadbolt and doorknob lockset, he decided that his existing hole saw was not sufficiently robust to drill a clean set of holes in this fiberglass-clad door. He apologized for this, went to Koontz Hardware (the best hardware store in the entire world IMO) and took a well-deserved lunch break. When he returned he finished the installation; the door was perfectly aligned, all the hardware worked correctly, and Umberto cleaned up the sawdust and other debris. There was a brief discussion with Robert about the half-hour to get a tool from the hardware store. When I reminded him that we had discussed the fiberglass door in advance, he quickly agreed that being fully equipped with the right tools for the job (when the need was predictable) was Ultimate Handyman's responsibility and deducted the half hour from our bill without any argument. Umberto was professional, courteous, personable and a very hard worker. I feel we got our money's worth. This is the second time we have used this company, and we were well impressed with the quality of service and their responsiveness to questions and concerns. It's more like working with your best friend instead of a contractor. They stand behind their work.