I spoke with Elena in the office. Elena was very friendly yet professional and helpful. She listened and had me to photograph the microwave and how it was installed. I sent her pictures and she consulted with the technicians. Within hours, she phoned and gave me the price and scheduled an appointment. Adam and Alex, the technicians/installers were, also, very professional. They pointed out problems and explained each detail to me. I watched them with awe. They measured and remeasured and they communicated, with each other, as they worked. They removed the microwave and noticed, and showed me, that the adjacent wooden wall was glued together…not nailed. They made a shelf and, properly installed the microwave. Elena, Adam and Alex reassured me that the task was doable. It took time to make the shelf, relocate the electric socket, install the microwave, etc. The cost was exactly what they quoted before they arrived. They, thoroughly, cleaned the area where microwave was installed and the patio where they had cut wood. Prior to my locating Mega Clean, Air, 5 companies were unable to install microwave because of various reasons such as a "shelf" needed to be installed; microwave was too heavy, etc. I highly recommend Mega Clean Air.