The dispatchers and technicians were very professional and the attention to customer satisfaction was high. But what I don't understand is that it's taken 3 full days for my carpets to dry! This is a very big problem, i.e., to avoid walking on your WET carpets for 3 full days, or risk spoiling them. Moreover, when they left, the technician told me it would take "5-6 hours" to dry. After the first 24 HOURS, with fans on all my carpets and still they were wet, I called the company. THIS TIME they said, well you have burber carpet, so it takes a little longer. A LITTLE LONGER? THREE DAYS? Why wasn't I told that at the beginning. So in summary, I feel something went wrong but no one at the company was willing to say that 3 DAYS OF WET CARPETS was what I SHOULD HAVE expected.