They did an inspection and set up some traps. There was a rat that I had been trying to get rid of on my own for several weeks, but did not have any luck. This rat, and two others were dead within 2 days and there has been no indication of any new rats. My only complaint is that they had a mix up on the initial day to come out, but when they realized this, they were very apologetic and worked within my schedule to get a new person out. Many service providers give you a large time window which can really waste your day waiting around for them. "We'll be there sometime between noon and 5", Orkin had a one hour window and they were on time.