A/C was emitting a gas smell, so our home warranty company said Gamlet's would be calling us. Then they called back and said another company would be sending a rep. Arthur came to our house and said the smell was not gas, but dirt on the fan due to lack of maintenance. He told us that was not covered by insurance, but his company would do it for $300. I thought that was expensive, but he informed me it involved cleaning the condenser and removing the entire blower motor from the boiler to clean it and the fan. Since I was now paying I called Gamlet's for a second opinion. The next day, Arthur was back, but in a Gamlet's shirt. "Same company. Different shirts.", he told me. This should have been a red flag, but it wasn't. I hired them to do a seasonal cleaning (Spring/Fall). A few days later, a crew came and cleaned out the condenser. I mentioned the blower motor, he came in the house, looked at it, and I left him to do his work. A half-hour later, he came and said they were finished. One week later we turned on the A/C for the first time and the smell was back. When I opened the boiler, it was as dirty as when Arthur first showed me the problem. I complained and Gamlets said they'd send the same crew Saturday at 8am. On Friday at 4:30, I got a call from the tech. saying they could come now. I said great. To which, he immediately offered to come on Monday. I said either, now or the original Saturday morning appt., so they came. 2 guys, no van, no tools, nothing. The tech. tried telling me I needed a new motor. I said I'd like to have it cleaned before I replaced it, seeing as it still worked, but was so dirty. Then, as they tried to put it back together, it wouldn't work. He fiddled with wires, took my thermostat off the wall (pulling the screw from the wall, chipping the paint and leaving black fingerprints) and then told me they'd have to come back Monday. I said I was unhappy and that I still had a Sat. 8am appt., to which the second tech. told me, "I'll come Saturday, but it's going to have to be early because the parts supply closes at noon" I said fine. Saturday morning, nothing. No call. I called and the operator (who is very friendly) said they were too busy and would come Monday between 8&10. I said ok, but asked for a different tech. because I had no faith in the 2 who were at my home already. They said ok. 10am Monday. Nothing. I call. He'll be there in 15 minutes. 45 minutes later I call. He'll be there in 20 minutes. 45 minutes later he shows up. He opens the boiler and it needs a new motor. He'll have to come tomorrow between 8&10. He comes at 11:30. After 2 hours, he says he can't fix it. Gamlet himself will have to come. After they left, I found condenser parts lying on the ground with their tools. Today, finally, Arthur came and fixed the problem. (25 minutes later than he said he'd be here). They did the work, but it took way too long and my home looks worse for their having been here.