TERRIBLE! DISGUSTING, UNPROFESSIONAL, ETC., AND THIS WAS ONLY AN ESTIMATE! Property Damage to exterior Aluminum Siding, across the top of two 4' X 8' sheets. Although this happened back on May 03, 2016, everyday I am reminded how this company treated me. I will never get over this. It haunts all the time, being treated, like I was. Before my cancer, in 2005, I previously had been in the Painting and Decorating business for many years, I've worked for designers, decorators, worked new construction, remodels, tract homes, have tons of references, so I knew how to treat the public, I had to, for good business, and to keep me busy. Sadly, this can not be said for them, given my poor experience. We all have had bad days, but this lasted for many, many, MONTHS! Most of 2016, was primarily consumed not only, by the property damage aspect, which was bad enough, but add all the undue emotional, and mental distress, severe anxiety, waiting everyday for them to return calls, emails, or letters, but NOTHING AT ALL! A FREAK-IN' NIGHTMARE!!!!! SHAME ON THEM FOR PUTTING ME THROUGH THIS. To be mildly fair, they did offer to return to repair, but at this point, months later, I did not trust them, did not believe anything they would say, or would trust them to even to a professional job. That is why, I did not want 'Quality' back, I suffered enough by them. I only wanted Quality to pay for the damages, that Quality's estimator had caused, plain and simple. Two estimates, one was Quality, and another, a competitor, who told me he used to work with Quality, his was the highest, but begrudgingly, and with much disappointment, noting the two, agreed to the lesser amount of the estimates. Everyone told me I needed to file a Civil Small Claims Action, against 'Quality' and all parties involved, for the property damage that occurred. If I can discourage, dismay prospective, and potential naive clients, to save them, from the nightmarish year that I had, maybe that would be satisfaction enough. :-) Problems? Besides complaining to the appropriate agencies, if there was a contract or not, and/or any property damage occurred, LIKE MINE, and you've waited beyond a reasonable time, LIKE ME, then you need to file a civil small claims action/property damage against whomever caused it, and anyone who participated. Also, contact L.A.'s NBC and CBS, local networks, for their consumer help folks, helping to expose the "bad Apples" here in Southern California. There are many reputable roofing companies, but if you are looking for one with extreme Professionalism, who is above board, has scruples, has common sense, decency, honesty, integrity, and will show up when they say they will show up, not be 1-1/2 hrs LATE, for an estimate, and based only on my humble opinion, and experience, YOU WOULD BE VERY WISE TO STAY CLEAR OF THIS COMPANY. I would also take their positive reviews lightly, who knows who exactly, is writing these reviews. Remember, the time limit for filing property damage claims can last up for three years in California. There are two sides to every story, and this is mine. I'm sure the owner will try to discredit me, to protect his business, I get it, but as the owner, he should have tried to accommodate me a lot SOONER, at the very least, to call to apologize, to set a date to fix the damage, as soon as this happened, and not let it go, for as long as he did. The owner never experienced what I went through, never talked with him, he has not personally seen the damage, only photos. So, whatever he has to say, I am not interested, not listening, Your company had a chance, to do the right thing, at the onset, but chose to ignore me, because this was only an estimate, and not a $10K roof project, so you just couldn't be bothered. I would never, trust this company, to perform any work for me, or for my friends, or family!...EVER! If you are smart, you would do the same. I am glad now, that I never hired them to actually do any work. Your experience may be a wondrous one, who knows. I am commenting only on mine.