The company responded promptly to my request for a proposal. Matt Frey performed the (free) inspection. He arrived on schedule one morning and later in the day he provided a written proposal for repairs only, along with a recommendation and separate proposal for repairs and seismic retrofitting. The written proposal included explanations that were easily understood by a lay person (me), sort of "Foundations 101." Once I made a decision, the company scheduled the work. The men who performed the actual work reported on time and were professional and efficient. My daughter was on the property to coordinate in person and described them as "real gentlemen." A majority of the work was completed in the estimated time frame but some special parts were required and it was a couple more weeks before the job was completed and then inspected by the City. The company only required a 10% deposit on a $7K job, so the delay did not worry me. Once the project was completed, I was provided with photos of the completed project including lucid explanations, and documentation from the City of LA that retrofitting was performed to code specifications. It was a completely positive experience and I recommend this company highly and without reservation.