These people were wonderful. The owner came out to give me an estimate for cleaning 2 ponds and installing a filtration system in the larger, in-ground pond. When it came to the above ground pond, he told me that he'd be happy to clean it for me (it looked like pea soup, really gross), but that with the addition of the proper chemicals and running the filter 24/7, the pond would clear on its own within 2 months. He was absolutely right. The water is crystal clear and the fish seem to be happy. As fish go. When it came to the big pond, our filter had broken months ago and the pond was disgusting. You couldn't see any of the fish. When his employee arrived, he was on time and ready to work. In several hours, he'd installed the new filtering system, cleaned and scrubbed the entire pond, removed the fish to safe quarters (10 very large Koi), trimmed the vegetation that had grown into the pond from the side, filled the pond back up, put the plants back in, put in the necessary chemicals and cleaned up. Due to a problem caused by US we lost 1 Koi 2 days later -- when I called Exquisite in a panic, they knew just what needed to be done and their man came back the day I called and fixed the problem (no charge). I was worried in all of this that my 2 big bull frogs would have been casualties of the process, but the day after all this was done, there they were, again I think they're happy, not sure how you can tell with a frog... I called Exquisite because a friend of mine recommended them and I am SO glad that I followed her advice. I am having them come out next month and install a fountain for me.