First and foremost. We hired a Licensed Contractor who failed to complete the job. I then joined Angie's List and read the reviews of this local contractor. I decided to have him provide us with a quote. Bob showed up and showed an interest in the project. He was very reassuring that he not only could but would take the job on. He provided a quote within hours and was hired instantly. Bob showed up every day 15 minutes early. He was always always pleasant and worked diligently. His work was to my surprise, perfection. He takes pride in his work and it shows. He was very neat, tidy and cleaned after every visit. My wife was impressed and thankful. I can say with complete honesty, that I was very impressed, satisfied and found my Tiler for life. Bob will be completing additional tiling in my house for the entire downstairs as well as my patio and anything else I can think of to tile. After the job was completed, Bob called me to ask, " How did everything turn out? Is there anything that I missed you that you may want different?". Who does that these days. No contractor that I have ever met. My wife and I would highly recommend Bob for any and all tiling jobs.