I called Pacific Coast Termite because we'd heard rats in our attic and I needed them removed quickly because we were selling our house. We were assigned Brandon as our tech, and the first visit I tried to schedule was going to be two weeks out. Since there had been a lot of positive reviews about this company, I pushed and got them to come a week later. After the first assessment he looked over the place, and started repairing our exterior vents but did not place any bait or traps in the attic. He left but did not schedule a follow up, and left it to me to have to follow up when I heard movement in the attic. After calling back to try and get him to return. He came back and left fruit to trace the path to the nest, and again, didn't schedule a follow up. After hearing a larger amount of movement in the attic, I noticed he'd missed one exterior vent and during that time more rats had crawled into our house. For the third time I had to get him to come back and insisted he finally put down traps. I am about to call for the fourth time to get him to return to finish the job. They may have good ratings, but my experience does not bear out. I feel I overpaid for the work, and as such working with them has made it more difficult than another company that was less overloaded and more proactive. Since I have already paid for a year's contract, and still have rats in my house, I would not hire them again.