I contacted Eric by phone to discuss our unfortunate bed bug problem. I have never had a run in with bed bugs so I needed a lot of questions answered. Eric was very courteous, knowledgeable, patient, accommodating, sensitive, professional and just downright friendly. He answered all my questions and also made some cost saving suggestions. His price was very reasonable. As a matter of fact it was two-thirds the price previously quoted from a competitor not on Angie's List and Eric was a whole lot friendlier and patient! He came to do the job within 48 hours, which gave us just enough time to do the necessary prep work, like removing all clothes from the closets and drawers. He did everything he promised plus more. He will be returning to spray for the next few weeks and I have confidence in his ability to eliminate our pests. I will definitely recommend his services to everyone. Thank you so VERY much, Eric! You helped make my family feel like their house is their home again. If I could rate you an A+, I definitely would.