The worst experience with any repair service I've ever had. This company is contracted with my home warranty company to fix my washing machine. Before they were even scheduled, my home warranty company called Service Pros with me on the line to make sure they worked on a stacked washing machine- with a dryer on top. I also did my due diligence and contacted Frigidaire beforehand, the washing machine manufacturer, to confirm the type of unit; a side by side, front loading stackable, or a laundry center- a dryer connected to the washer below. Frigidaire confirmed that I had a front loading washer with a separate dryer on top. All this to say that when service pros agreed to do the work and collected my service call payment, they knew exactly what type of washing machine I had.. my warranty company told them, and set the expectation to either move or work around the dryer on top. Service Pros came out and determined the part needed to be ordered for repairs. No problem. The part arrived and we scheduled the repair. 30 min after they were supposed to be at my house, Aaron from service pros called to tell me that they'd have to reschedule because they didn't know that I had a stacked washer and dryer and that it was a two man job. I expressed my confusion because they had already been to my house and ran diagnostics on the washer, so how do they not know what type of washing machine it is?? Aaron then said and I quote, "I'm actually doing you a favor. It's your responsibility to give us free and clear access to the washing machine by removing the dryer yourself anyway. I've been doing this for 20 years and you're not my only customer so if you want my help we need to reschedule you. " I was appalled. The warranty company told them exactly what they were working on, they collected my money, and they messed up the appointment. We're all human and I totally understand the scheduling mix up but then to make it my problem and say that by doing their job that I've paid for they're doing me a favor? To be so rude and dismissive? When I told Aaron that I will be contacting my home warranty company and asked to speak with his manager he said, "I am the owner, thank you." And hung up on me. Needless to say I've since called my home warranty company to set up repairs with a competent, decent company. They were embarrassed that they even recommended service pros and that the owner had the nerve to treat a customer that way. We as homeowners are at the mercy of whatever company we hire to help us with repairs that we're unable to tackle on our own. It's not right for a company to collect payment, leave you hanging, and treat you like garbage. Save yourself the time and aggravation and avoid service NO's - I mean service pros at all costs. * They're listed on google as a swimming pool contractor but on Yelp as appliance repair.. with the same company name/ same phone number? Sketchy.