a. Anytime Plumbing is great when you want to focus on service, responsiveness and punctuality. I find that they are top notch in this area. b. I purchased their special coupon on Angie's List. Based on the very high price of my repairs, I kind of which I could have bought a coupon in a larger amount. c. Anytime does the plumbing at my office, so we know their reputation well. d. When they came in, I also had them quote to reseat my downstair toilet as it was wobbling and to replace a shower/tub spout that was not working very well and to fix my tub faucet that was developing a slow leak over the past year. Overall they spent time on this about 6-7 hours total. The quote for the tub was very high due to having to pull the tub. Now, the tub came out in 5 minutes after they came back with the right tools, so that was a disconnect to me on the price vs. the time. However, due to the fact that they could not repair the original Moen faucet as they could not screw down some of the bolts, I ended up having to order Moen parts. I ended up buying a new faucet so Anytime came back to finish the job and they did replace the faucet. Of course, by now, they did the toilet, the spout and spent 4-5 hours on the tub faucet but could not fix it. When they came back to do the faucet replacement, they took another couple of hours to install this. So for all this work, over two days, they charged me 1500.00 and I was able to use the coupon. I think I am still having sticker shock, but I needed this fixed. The only thing I would say is that I am a bit of a perfectionist and the toilet was installed slightly off center or crooked by millimeters. Noticeable to me now, but at the time I did not see it. That is my bad that I did not catch it, they asked me to test the wobbling to make sure it was fixed and they did a great job, but I guess, I should have caught it was off center. The caulking around the tub has such a wide path and it is so rough, not glossy. It attracts dirt that sticks to it. The original caulk was very thin and narrow and glossy. Easy to clean. The caulk now is just huge. I did not notice it till everything dried and I looked at it carefully. I will take a razor to this and re-do it. I just wish that the plumber did this rather than leaving this to his apprentice. After a few months, I have seen and cleaned this every other day and it is irritating. I will take some time off to remove all the caulking and do it myself. I did notice that there is now a huge chip in the downstair bath where they reset my toilet. Since we don't use this bath often, we discovered it after moving a shower mat and seeing a huge chip off the porcelain. Now I cannot say that this was done by them, however, they did chip my upstairs roman bath, I saw the chip and they saw it too and said that they would put caulk on it to repair it. Great plumbers, but not so good at the finish and being careful. I have had to adjust the rating to this. Again, I should have checked much more carefully I guess. Like I said, their responsiveness and punctuality is great. Their flexibility is great. Their office customer service person is also very, very good. She is what sold me to use them at the end of the day! However, now, due to the finish work and the memory of the apprentice and the attitude that existed, I will probably figure out another plumber for the future to match my pickiness...