I called the 800 number for the stove and they gave me 2 choices for service. First I checked Angie's list and found 1 of the 2. Browines A-Ok was on the list and had good reviews, so I called them. They came out the next day. I was told between 10 and 2, and they would call when the service tech was on the way. The arrived within the scheduled time and the office called to let me know they were on the way. The Tech checked the stove, needed 2 parts, he gave us a rough estimate, said they would call with the exact total. The next morning received a call with the exact amount for parts, labor and tax. and said could take 5 to 6 days, as 1 part had to come from the manufacturer. They also usually require a partial payment up front but would waive it. This was on a Thur, they called the following Tue that the part was in and would be out on Wed. They came out within the scheduled time, fixed it in no time. The stove works great now. They were very professional, would definitely call them again for any appliance repairs.