A faucet came apart and we could not shut off the valve, so we needed to shut the water off, to the house. We call called Elite and talked with Terrie, she was most helpful, efficient and knowledgeable. Her customer skills were top notch. They dispatched Chris to do the repair. The contractor, for this house, installed the faucet, with no access. We would have to remove the quartz slab on the side of our tub. We fully expected to have the slab removed and a new faucet. Instead of $500 -$1,000, he fixed the faucet for $125... including trip charge. Chris is very knowledgeable, honest, and really wants to help, not gouge. If you are looking for a plumber, definitely Give them a call.