Mike from Pro Handyman returned my weekend phone call on Monday and by Friday the work was completed! Mike explained how the process would work, since I'm located out of state, and on Friday, Shawn, the repairman, followed the process exactly. Shawn arrived at the house on time and reviewed the identified items with the renter; one item was no longer a problem. Shawn then looked at the items and called me with his assessment and an estimate. After receiving my approval to do the work, Shawn completed all of the items in one day. The cost for the services was below Shawn's estimate! As an out of state homeowner, the service Pro Handyman provides is very valuable and I'm very glad I found Mike and his team!