Though I gave low scores on Responsiveness and Punctuality, their Price, Quality, and Professionalism made up for it in the end, and though I would consider using these guys again in the future, I will probably try another company first before doing so. In any case, I'm fine with recommending them to a friend (given their strengths) but these guys would be perfect if they could address some of the communication and scheduling problems. Overall, everyone was extremely professional. Especially Chris, who came to look at the damage and give an estimate. No insurance was used in this case (I paid out of pocket) and asked if they could help save costs in certain areas (e.g. avoid painting, since I did this on my own, and then just do the necessities without going overboard--meanwhile providing a thorough remediation). The detailed estimate came in that evening and looked reasonable. Basically, out of three quotes, they came in second in price, which I didn't pick the cheapest, since the cheaper guys were a bit sketchy. Anyway, the team came to tear away the damaged walls, setup fans, apply anti-mold agent, and haul away stuff. They arrived early in the morning and got the job done in a matter of hours. Once everything was dry, they picked up the fans and the whole first phase was done. No problems there. Any frustrations started to arise when it came time to do the restoration and rebuild work. One thing I feel they could have done better is have the scheduling worked out ahead of time, and also know when everything would take place and be completed. I think any customer having their walls and kitchen torn out will want to know how long it was take to endure the transition. Luckily, I was able to get it worked out, but I had to contact a couple of different people in the office on my own to work this out, and I feel it would have been better if they had done it all ahead of time. The wall restoration and texturing was done punctually (about a week after the walls were removed) but the cabinet work for the kitchen took almost a month before anyone was able to show up to complete that, and I never really got a hard date on when they could come. This was the most frustrating part, in my case, because I didn't really hear anything on the progress of the date. I had to keep calling each week, where I was told to expect them "next week," but they were never really certain. One day I had expected on the estimated date, they did not show, and no one called to let me know they wouldn't be able to make it. Again, I had to call them. I was told their cabinet workers were heavily booked, which I can understand, but to have the scheduling pushed back several weeks seemed unusual since I've never seen another project go so long unexpectedly, coupled with me having to call them to get the updates. But once everything was done, I was happy with the end result. It's been several months since the work was completed and everything is fine. The cabinets and walls blend in almost perfectly. You would not know there had been damage there.