Having been a small business owner I rarely write negative reviews because I know how it could impact a business, however potential clients need to be aware that this company has no regard for the customer or their time. I contacted Fix a Pool in early March 2021 and “Kelly” came on a Friday to out to look at the job. A very personable man who according to him had extreme experience in building and assessing pools. I was impressed (he was obviously very impressed with himself) and I even called his boss Leonard to tell him what a good employee he had, not realizing at that point I had been duped. I was told I would get an estimate early the following week. Well, I waited a month and never got so much as a call or an e-mail from the company. I figured I’d give them a call and try to find out what the status of the estimate was. I spoke with Leonard who had no idea who I was or what I was talking about. He told me he would get right on it and get back to me. He text me later and asked for my name and address. I provided my name, email, address and phone number. Never got a return call or email. 2 days later I called again, and he again had no idea who I was. After reminding him of our conversation and adding that he said he would go home and call me right after work he remembered and apologized and blamed his employee for not preparing an estimate. He stated he would contact his employee and get back to me. I waited a couple of days and called again. Again, he had no idea who I was. He explained that he was extremely busy and spoke to lots of people during the course of a day. He asked for my information again which I provided. Now it was no surprise that I didn’t hear back from him. This company obviously thinks their time is more valuable than a customer it seems like they think they are doing you a favor by taking your money. Owners should never blame employees for their failings, they should take responsibility and correct the problem. If you don’t have time to do a job, just tell the customer don’t string them along. If this is how they treat someone prior to getting a job imagine the excuses they would come up with for being late, not showing up or providing sloppy or inferior work. I feel like I escaped an execution given the above circumstances. Buyer beware. One more thing, got to wonder if they have friends and family post positive reviews on Google and Yelp.