We have had a couple of bad (and expensive!) experiences with having things around the house repaired and/or replaced. So when a hose broke on our 15 year old water softener we dreaded the thought of having to figure out who to call. This is one of those situations that less than honest contractors love; we expected to hear that the softener was so old that parts weren't available or it could be repaired however, the softener would need to be replaced anyway..etc. Turns out all the worry was for nothing. Like I said, our water softener is 15 years old and when the hose broke, we thought for sure that we would be told that we needed a new softener. My husband called American Water Treatment and explained to them that we would like to fix the old one, however, if that was not possible due to how old the softener is, we would consider getting a new one. They said no problem, they carry new softeners on their trucks and if our old one could not be repaired, they could install a new one right then and there. My husband called on Tuesday, August 13 and made an appointment for between 9 and 11 am on Friday August 16. Sean from American Water Treatment arrived shortly after 9 am, took a look at the softener and said it was an easy fix. It took him just a minute or two to fix the problem and then he stayed to make sure it was working properly. Here is what I think is the most impressive part of our experience: Sean knew how old the softner was and he didn't try to sell us a new one even after I asked him how long water softeners last and he said 5 years for our model. Sean then gave us the option of buying one online and having him install it or I could even install it myself! And he was very patient in explaining what I would need to do to install one myself. Sometimes what you dread the most turns out that it isn't so bad after all and this was one of those times. Thank you Sean from American Water Treatment!