1) The job was started on 02/21/2014 and finished on 05/23/2014 which was supposed to be completed before 03/20/2014 as I and my wife planned to leave the country for vacation. 2) My daughter C's e-mails to GreenCare's G. when I and my wife were abroad: Good Morning G., Thank you so much for getting back to me. Best regards to the foreman and his family. Please let me know once you find out the dates. I hope to see the finished backyard sooner rather than later, I thought this was only going to take two weeks. I understand that the materials can take a while to arrive but it would be nice if you could keep us in the loop of what?s going on in stead of abandoning the project without any notice. Thank you. Good day. C. On Apr 15, 2014, at 6:26 AM, Gxxx@greencare.net> wrote: HI C., sorry its taken so long for me to get back to you. The foreman we had managing your project had a family emergency in Mexico, he has yet to return so I will be scheduling a replacement foreman to take over the job, one that is familiar with water features as the previous foreman, he is a bit busy at the moment but he will be freed up soon and we will assign the balance of the project to him, I should be able to give you a date by this afternoon or tomorrow. Thanks for your patience. On Thu, Apr 10, 2014 at 12:06 PM, C. wrote: Hello G., I noticed that no one has been working on our backyard for quite some time and since I'm by myself in the house I don't feel comfortable leaving the door unlocked for this long. I was wondering when are you coming back to finish this wonderful work? Best,C. 3) My last e-mail on 05/28/2014 to GeenCare's G. and he never replied. Dear G., No sleeve installed at the edge of the pool. H. just embedded the cable permanently and he said it's easy to pull the cable out of the cement. The pool is finally completed although the cement finish is not as neat as the steps which were completed in March. My wife is not so happy about the exposed water pump and cable. I have to find something to cover them. Anyway, we have a pool and can hear soothing water flow sound. Thanks! I need some instructions on maintenance and cleaning of the water pump and filters. Some tasks not yet done which you promised on Feb. 25 when we went over the plan with J.: 1) Two sockets. Now there are two pipes in backyard stick out about 6" above the ground; 2) Some complementary plants you showed me on Feb. 22, like Angelita Daisy and Red Mexican Bird of Paradise which can bloom nearly all year round; 3) Install a light on patio ceiling. Thank you very much for taking care of this. Have a nice day, Gxxx@greencare.net> Sent: Fri, May 23, 2014 6:22 am H. is a very intelligent man, im sure that the duct will have a sleeve installed so the cable wont be permanently embedded in the cement, to be sure I will check with him. G. On Thu, May 22, 2014 at 1:46 PM, Hi G., Yesterday H. and I discussed the alternative of the location of the pump which will be placed under the step. He said a duct will be cut through the edge of the pool to let the pump cable pass, then cover it with cement and paint. My concern is the duct should be large enough to let the cable plug pass through so when replace a new pump, no need to cut the edge of the pool again. Hope you know what I mean. Have a nice one, 4) I waited and waited for the reply from G. but I got none. My wife said,"Forget it, you have already paid the balance." 5) When I handed the balance check to H. on 05/23/2014, he wanted me to check the questionnaires that "yes" or "no" for satisfaction with the job and recommendations to others. At that time, everything seemed good except for the delay, so I checked both for "yes". I regretted that immediately when G. did not rely my e-mail. 6) Just two months after the water feature pool started working, the canister filter of the pool burst and water flooded. I had to stop the pump and no idea what to do because the canister was squeezed underneath the fountain head which was impossible to reach. On 07/28/2014, I called Mr. Paul Des Roches who is an expert on biological filtration system, like koi pond. He gave me a free advice that the canister should be thrown away for it's useless. At that time, Paul introduced Angie's List to me. On 08/12/2014, Canyon Plumbing came to redo the piping under the fountain head and threw away the canister filter. They asked, "Who did this plumbing?" On 10/25/2014, when I and my wife were abroad, my son found the water leveler of the pool pump was broken and water nearly overflew the pool. He had to shut off the water and stop the pump for us. 7) If not for the delay and the problems with the water feature, I would give an "A" for the plants, lighting, river rocks and concrete steps. The layout looks nice. What disappointed me is that G. did not reply my e-mail on 05/28/2014 and never says, "Hi" or "Everything OK with you backyard?" in six months. What about after service? I am willing to pay. A company can still profit from maintenance and after service. Can't it? 8) My wife urged me to write this because she doesn't want somebody to get misled about my "yes" on the questionnaires.