I thought that Titan Stairs, being a major contractor to many of the home builders in town would be a volume business company that meant fast work, lower quality and barely adequate craftsmanship at a high price. Boy, was I wrong! Showroom - At there showroom, we did not make an appointment but they took care of use very nicely. They showed us all the options, wood options, spindle options, stain options. Measures - they came out to measure our job so they could give us a quote. Quote - They gave us three quotes to either replace the broken or damaged parts of our stairs, to replace only all spindles with iron spindles, or to replace the entire stairs. Work Done - We decided not to half bake this and went with the full replacement. Juan came out and spend two weeks at our place to remove all the stairs and spindles in sections (we have a loft so there were safety concerns). To install stairs is a custom job, you don't have a lot of precut pieces! He customized everything and was meticulous. I felt that he was a true old school craftsman. He probably spent about a total of 70 hours on our project. We have stairs rails, loft area and a balcony. He was truly awesome. I would highly recommend them and use them again. You don't get quality, value pricing and attentive service like this often! Thanks team at Titan Stairs.