Mike from Fast Response came to my home. first thing, great guy. After Mike tested the small things, like fuse first. Would have been cheapest fix. but not. I finally decided to replace my unit. I got three estimates, $15,000 from a "big" name, $8000 and the fast response quote 0f $6500. While mike was figuring things out, we started talking about an old furnace I had in my home. I've had the gas shut off. Just needed someone to get it out of there for me. Mike said that they would take care of it. I ask how much extra? he said, none. I said ok. When all was said and done. New heat pump and an old eye sore gone. I believe they went above and beyond. But, that all being said I was told payment would be $180 a month. The payment is over $200. Not sure who to blame that one on. Bank or fast response? I would use fast Response again.