We needed our gas fireplace repaired as we couldn't get the pilot to light in order to turn it on. We got an appointment the same day we called, which I thought was great service. The technician that came out, Eric, kept us posted throughout our window of waiting time, which again I found to be incredibly great service, over and above. When he showed up, precisely when he said he would, he showed up with booties that covered his shoes, again, great and considerate service. Eric found the problem immediately and fixed it in no time, didn't try to up sell us, even checked the carbon monoxide readings, which was not to up sell us, but for our safety as they don't sell carbon monoxide detectors! They were courteous, considerate and extremely professional, which is something you don't see very often in service related industries! We would use them again for any and every fireplace and HVAC repairs/replacements. I wish they held classes on customer service for some of the other companies we have had to deal with in Las Vegas! Great company in every way!!!