I called their office to set up an appointment for an estimate for security doors. The salesman came out a few days later and showed us several designs. His provided four or five quotes based on different designs we selected. Although the quotes came in under what we thought they would, we told him we needed a few days to think it over. There was no pressure to get the deal done that day. I'm so glad we didn't sign on the spot. While the salesman provided plenty of designs to choose from, we couldn't get a good feel for what we were actually getting. The pictures he showed were on his iPad and are the same as you can view on their website. So my wife and I made another appointment with the salesman at the showroom. This was the best move we made. We found a design in their showroom that we didn't see in the pictures and had it customized even more to our liking. I can't emphasize this enough -- go to the showroom before making your final selection! I was told that it would be 3-4 weeks from signing the contract to installation date. They met their end of the deal. David was very flexible when it came time to schedule the installation. The installers are very professional, friendly, and courteous. I'm very picky and appreciate their attention to detail. They addressed every concern I had and said "we won't leave until you're happy." When they were done, I was completely happy. My entire experience was extremely positive. If I ever need more of this type of work done again, Artistic Iron Works will get my business!