The experience was great, despite all odds. The day I'd scheduled this company to come over turned out to be challenging since it was trash day and there was a renovation going on, so access to the building and elevator was limited. I thought the Murphy bed was attached with a few screws, but it turned out to be a much more invasive job to tear it down as part of it was seriously anchored to the wall. There was also much more stuff for them to take away than I'd initially told Barry (unknowingly, as I'd arranged the job by phone from New York City), but Barry and his two fabulous sons were able to accommodate the bigger load and other last-minute requests. The guys were fun and cool and hard-working, their attitude was super positive throughout, the prices were very fair, and I would definitely hire them again.