Contract was signed on February 17 and paid in full on February 26. Delivery was promised by the end of March. I text messaged the salesman on March 25 for an update, and again on March 27th, and was told someone from the office would call me. On March 30th the salesman said he was contacting the owner and admitted the windows had not even been started. I was told again the boss would be calling me and still nothing, so I finally called the office and heard nothing but excuses and apologies. When the owner did finally call several days later, he said he would give me a $200 discount for the delay. He asked me to forward the text message record of communications with his salesman by email, which I did. Windows were eventually installed in late April, one had been mis-measured so it had to be resized. In late May I received a call from the office saying I needed to pay my bill in full. I informed the lady it had been paid on Feb 26th, and asked about my promised $200 refund. I also noted the unpaid refund on my Certificate of Completion form which I sent to the office by USPS, and I emailed the owner about the unpaid refund with no response.