We have been receiving pest control service from Bulwark since 2007. Overall we had been pretty satisfied with them as we had primarily used them for insect and spider control since we moved here in late 2006. In August of 2013, we became aware of a rodent problem that had recently become common in our area of Centennial Hills. We figured that since we were already using Bulwark, why not see if they could handle the rats. We advised them where we believed the rats were hiding, under our semi-in-ground hot tub. They placed a couple of rat bate traps around the backyard along with a sticky trap inside the equipment housing of the hot tub. Since August of 2013, we have had 3 additional service visits, involving two different technicians, concerning the situation. Each of these was prompted by me to check and recheck the bate traps and the condition of our progress. During the most recent visit on April 7, 2014, my discussion with the technician caused me concern because of his lack of familiarity with this species of rat and their typical behavior. He seemed surprised that they would cut down stems from rose bushes and line their nests with them. (This is typical behavior for desert pack rats.) We discussed other options such as have-a-heart traps and he stated that he would check back at the office to see if they had any and get back to me. He never got back to me, so I called the office on 04/25/14 to follow up and see what was happening. The customer service representative was friendly, but I was concerned that she never attempted to verify my account. She advised that she would contact the technician and he could even come out the next day, a Saturday between 1:00pm and 3:00pm to bring the traps. I thought that would be great, but asked that she please call me back to confirm. She never called me back, so I called again on 04/28/14 and recounted my story. The customer service representative offered to have someone come out that day, but I asked to speak with a Supervisor to inform them of my dissatisfaction with how this whole situation was being handled. She stated that a Supervisor was not currently available and could she have one call me back. I said that would be fine. No Supervisor ever called, so I called again on 05/01/14 to pay up my bill and to cancel service. When she asked why, I recounted the whole story again and she offered to get me to a Supervisor. I spoke with him and told him that I had appreciated their service up until this whole experience with the attempted rat extermination. I wanted to give him the opportunity to retrain his staff to be more thorough, topically educated and more empathetic. I thanked him for his time and told him that I had found another company to hopefully take care of our problem.