Las Vegas Grout Cleaners

Well, they showed up on time. When they were about done one of the techs said "looks good, right"? and the floors looked horrible. I could have done a better job myself, so I told them "no, this isn't acceptable for what I'm paying for". The tech then tried to tell me I have two different color grouts in my floor. I laughed. He pointed out that the low traffic grout was a lighter color than the high traffic grout. I said "no, it's darker because it's dirty. I can scrub it with a toothbrush and it comes clean. I don't want to do that, so I'm paying you guys to do it". They were very good about making sure I was happy with the job. Then they said they would "stain the grout "for free"". By the time they were done, the floors were acceptable. Two things I didn't like, being told I had different color grout and had I not said anything, they would have left with the floors being filthy. So, that was part 1. I had to leave immediately after they left, which I did. The very next day, which was a Sunday, I noticed a dent in my fridge door. I waited until Monday to call them (the very next business day). A tech came out later to take a picture. The day after that I got a call from the office. And honestly, I was ok until this phone call. First thing the guy said was that he knows the crew that came out and they are supposed to report any damage done, and they didn't report that this had happened and that the tech would get fired over this. He continued to talk for several minutes without even asking me what I was expecting but I was so upset that he told me (guilting me) that the tech was going to be fired I didn't really hear the rest. I had to interrupt him and said I don't expect they buy me a new fridge, and now I'm very upset. I wasn't before, but to call me and insinuate that it was already done (which he did in part of the conversation) AND also tell me that the tech was going to get fired over this, I believe was manipulation. He did "question" why I didn't call for "several days". So I explained that I called THE VERY NEXT BUSINESS day (job was performed on Saturday, i called first thing Monday morning)..I did tell him that I wasn't that upset before, but I figured it was my duty to report that the dent was put in the fridge by his crew, but now I'm VERY upset. I didn't expect a new fridge..I can live with the dent in my fridge..I don't like it, but it still functions..and perhaps they replace the door? Accidents happen. Was I just to not report this?? I figured they should know?? And I am very upset by the manipulation tactic. Supposedly my floors are now supposed to be cleaned for years? He should have offered me ideas of what they/ he could do to make me happy. Quite honestly, I don't want anything to do with this company. To be fair..were the floors cleaned to satisfaction..yes..after some prodding, and again, making me feel guilty like they are going above and beyond to get them clean. My floors are only 375 square feet and I paid $556. It certainly wasn't a cheap service. I could have gone to cheaper providers, but I chose them. And after the incident with the fridge? They need better office management. They should not make the customer feel guilty by reporting damage done by their crew. I didn't ask for anything..could have gone for maybe a discount or a free floor cleaning, but I'm done with this company. I debated about writing this review, but I would want to know these things before choosing another flooring provider. I believe I'm a fair person and because of that, I will say that after I told the office manager I was upset, he was very kind an apologetic and said the last thing he wanted to do was upset me and that some people try to get things for free. I was not trying to do that. So to provide constructive criticism, for future reference, don't tell your clients the techs are going to be fired. Most people with a heart don't like to see other fired. Again, accidents happen. Those are big buffing machines. I'm sure it wasn't intentional. And as the manager said, that's why you have insurance. 20% discount on services would have made me happy. Or even asking "how would you like us to make you happy" before going on a five minute spiel about how you know this crew didn't do it and if reported, someone will be fired. Sorry. Not good business practice. Good luck. Work on those aspects and you'll get better reviews.

Exceptional job! I have used other companies in town, never had anyone else do the job with as much attention to detail and as thorough a job. They also sealed the grout at the finish of the job.

He was very nice to work with. He was honest in letting me know that he only cleans the grout and mine was a type of painted grout. I will use him once we get the grout fixed.

Our tile and grout was in very bad condition. Extremely soiled. Did an amazing job and was very professional. The floor now looks like new. We will use his services again.

J2 did a fantastic job on cleaning my tile and grout. The grout was so dirty I thought it couldn't be restored to its original light color. J2 was able to get my tile and grout looking brand new. Amazing work!

This is an outstanding family owned business. The owners were the first to answer my online request for services. The owner came out and measured the area and followed up with a complete and detailed estimate. I appreciated the detail of explanation. Easy to schedule and very prompt and professional. I now know how to clean my tile. Excellent company to do business with. Jerry and Krissy Schenk are outstanding owners of this business who treat their customers with the utmost respect, fairness and honesty. For any future cleaning this will be my go to company.

Everything good. We first used IPT when the builder ordered and installed the wrong grout color (white for a terra cotta colored tile.). The builder offered to color and seal the tile grout and we accepted the resolution. Was the best solution and the grout remained clean and unstained while we lived in that house. For new house, we had a silicon sealer applied to the tile grout. The same effect lasted approximately five years. They arrived on time, explained the process and expected results. No mess left behind.

Did an excellent job. Returned promptly to remove a few stains that was discovered afterwards on the lower part of a stainless refrig. and dishwasher door. Highly recomended.

Coupon from Angies list stated cleaning of carpet or cleaning of 350ft of tile ,grout and sealing of grout . When company showed up at residence they said grout sealing wasn't included. Molina cleaned additional tile & grout in hallway & two bathrooms for discounted rate. The cleaning in additional rooms was hurried and not very efficient. Molina employees were very nice but there was a language barrier.

I purchased this service as a gift for my daughter. What she wanted was to have the grout cleaned in both of her condo bathrooms -- shower and tub walls. The advertisement was for grout cleaning so we assumed that any grout would be okay. As it turns out, it was for floor tile only as they use a machine to do the work. Irregardless, my daughter was completely satisfied with the work performed. She reported that they were super friendly and accommodating. They did their very best to clean the wall grout and did the floor grout too. She said they were wonderful and she would definately call them first if she needs her grout cleaned in the future.

DOur grout looks like NEW! We have lighter grout, and in high traffic areas (like our kitchen) it was almost black. They came in, and scrubbed it, and even got out paint that had been in the grout for years. They had me walk through before they sealed it, to make sure everything looked good, and I was so impressed. I have never seen our floors look so good. I already recommended them to our next door neighbor, and will be using them every time we need our grout cleaned. Fast, punctual and quality service.

Called within expected arrival window to let uis know they would be arriving in about 20 minutes.Arrived on time as stated and were very professional and friendly. Entire process took about an hour to an hour and a half with spectacular results. We had never used a professional cleaner before and the tile was over 10 years old. The results made the floor look like new and we have white grout! Excellent company!

I have never had the grout cleaned on this house. Because my Mother died, I was forced to get the tile and grout cleaned in order to turn it into a rental property. The grout had never been cleaned and reached the stage where it had turned black and gummy. I had tried several times myself to clean this and only managed to get it slightly better. I called Carbonated Solutions and they recommended a treatment and gave me a price per sq foot. The Technicial arrived on time and quickly went to towrk. He explained to me how he was going to clean and seal the floor In about 2 hours the tile and grout was cleaner that what little I had been able to accomplish in several days. The Technician was extremely neat and efficient. I cannot believe how good the tile looked. I will never try to clean tile and grout again. I also like their discount program on referral business. I have already given out their cards. I knew this company was good at cleaning carpets, but they are exceptional at cleaning grout and tile.

Read Molina's reviews on Angie's List. Stellar reviews. Needed carpet and grout cleaning services. Called Lorenzo, the owner; responded to phone call immediately. Scheduled appointment for the next week. He came and cleaned bedroom carpets, tile and grout for a very reasonable price. My carpet and grout look the best I have seen them in years!!! Thanks, Lorenzo!

They did a fantastic job! I called the owner who was very responsive and scheduled a tech to come on on the 4th of July morning.The tech sprayed a solution first on the grout to loosen the debris. Then he proceeded to clean the tile and grout with a truck mounted device. After that he applied grout sealant. The job was quick and he was tidy, price also very reasonable. I will use their services again!