Las Vegas Grout Cleaners

Our 12-year-old floors look they did when they were first installed! Craig brought our light-colored tile and grout into like-new condition, repairing damaged grout, sealing the grout and staining only those areas that could not be brought back by cleaning alone. He magically matched the stain to the original grout color. He and his crew worked cleanly, quietly, efficiently and painstakingly to do a job that exceeded our expectations. I have already recommended Craig and Enviro Pro (his family business) to others who are equally pleased with his work.

Once we got a communication problem settled, I was not familiar with messaging through this website, I was able to arrange a service date. The service was provided earlier than the setup time which was fine and the work done was great, completed in a little over an hour. Our floor tile and grout look brand new again. Would definitely use this service again in the future.

One of workers inexperienced...possibly first day on job. Inconsistent outcome. some spots not done very well. When I had my floors done a couple of years ago with a different firm, the outcome was much better.

Well, they showed up on time. When they were about done one of the techs said "looks good, right"? and the floors looked horrible. I could have done a better job myself, so I told them "no, this isn't acceptable for what I'm paying for". The tech then tried to tell me I have two different color grouts in my floor. I laughed. He pointed out that the low traffic grout was a lighter color than the high traffic grout. I said "no, it's darker because it's dirty. I can scrub it with a toothbrush and it comes clean. I don't want to do that, so I'm paying you guys to do it". They were very good about making sure I was happy with the job. Then they said they would "stain the grout "for free"". By the time they were done, the floors were acceptable. Two things I didn't like, being told I had different color grout and had I not said anything, they would have left with the floors being filthy. So, that was part 1. I had to leave immediately after they left, which I did. The very next day, which was a Sunday, I noticed a dent in my fridge door. I waited until Monday to call them (the very next business day). A tech came out later to take a picture. The day after that I got a call from the office. And honestly, I was ok until this phone call. First thing the guy said was that he knows the crew that came out and they are supposed to report any damage done, and they didn't report that this had happened and that the tech would get fired over this. He continued to talk for several minutes without even asking me what I was expecting but I was so upset that he told me (guilting me) that the tech was going to be fired I didn't really hear the rest. I had to interrupt him and said I don't expect they buy me a new fridge, and now I'm very upset. I wasn't before, but to call me and insinuate that it was already done (which he did in part of the conversation) AND also tell me that the tech was going to get fired over this, I believe was manipulation. He did "question" why I didn't call for "several days". So I explained that I called THE VERY NEXT BUSINESS day (job was performed on Saturday, i called first thing Monday morning)..I did tell him that I wasn't that upset before, but I figured it was my duty to report that the dent was put in the fridge by his crew, but now I'm VERY upset. I didn't expect a new fridge..I can live with the dent in my fridge..I don't like it, but it still functions..and perhaps they replace the door? Accidents happen. Was I just to not report this?? I figured they should know?? And I am very upset by the manipulation tactic. Supposedly my floors are now supposed to be cleaned for years? He should have offered me ideas of what they/ he could do to make me happy. Quite honestly, I don't want anything to do with this company. To be fair..were the floors cleaned to satisfaction..yes..after some prodding, and again, making me feel guilty like they are going above and beyond to get them clean. My floors are only 375 square feet and I paid $556. It certainly wasn't a cheap service. I could have gone to cheaper providers, but I chose them. And after the incident with the fridge? They need better office management. They should not make the customer feel guilty by reporting damage done by their crew. I didn't ask for anything..could have gone for maybe a discount or a free floor cleaning, but I'm done with this company. I debated about writing this review, but I would want to know these things before choosing another flooring provider. I believe I'm a fair person and because of that, I will say that after I told the office manager I was upset, he was very kind an apologetic and said the last thing he wanted to do was upset me and that some people try to get things for free. I was not trying to do that. So to provide constructive criticism, for future reference, don't tell your clients the techs are going to be fired. Most people with a heart don't like to see other fired. Again, accidents happen. Those are big buffing machines. I'm sure it wasn't intentional. And as the manager said, that's why you have insurance. 20% discount on services would have made me happy. Or even asking "how would you like us to make you happy" before going on a five minute spiel about how you know this crew didn't do it and if reported, someone will be fired. Sorry. Not good business practice. Good luck. Work on those aspects and you'll get better reviews.

Exceptional job! I have used other companies in town, never had anyone else do the job with as much attention to detail and as thorough a job. They also sealed the grout at the finish of the job.

Mr. Purdy answered my call immediately and came the next day ready to give me background on his previous job experience and business ethics. This was backed up with job pictures from magazine "Around Your Home" October 2007. , The job started on time and finished three days later as estimated. The crew, Dan and Erich, were professional and courteous with a lot of experience. Mr, Purdy was on the site every day and participated in the work when needed. The crew left the home clean and orderly every night before leaving. We are so pleased that we are scheduling a maintenance visit next year.

He was very nice to work with. He was honest in letting me know that he only cleans the grout and mine was a type of painted grout. I will use him once we get the grout fixed.

Our tile and grout was in very bad condition. Extremely soiled. Did an amazing job and was very professional. The floor now looks like new. We will use his services again.

J2 did a fantastic job on cleaning my tile and grout. The grout was so dirty I thought it couldn't be restored to its original light color. J2 was able to get my tile and grout looking brand new. Amazing work!

Just purchased a 20 year old house and the grout was dirty and rough. I called Grout Plus and Don, the owner, responded promptly. In order to correct the problems, the grout had to be cleaned and painted. The grout paint I selected had been discontinued, so Don made a special expedited order and was able to meet my installation date. Dale the lead technician was very through; I was especially impressed with his attention to detail and determination to do the best job possible. The price was reasonable compared to other estimates. I would definitely recommend Grout Plus!