from start to finish i was treated with compassion, respect and TLC. this is a very emotional and upsetting problem for anyone to have to go thru. i called and the next day Jason Kuehnert came to my home, he was wonderful, we sat down and i showed him the bag ( Ziploc with a stuff animal in it covered in bed bugs ) and a pill bag with one from my pillowcase. he quickly looked at it and placed it out of my site, then he asked to leave the table to inspect my home and even asked me before entering my bedroom. he came back to the table and we started talking about the process. i asked him how bad do i have them and he smiled and did not reveal more info than necessary. believe me, you don't want to know. he was very calm as i was very scared and we got everything taken care of in order to rid my home of these bugs. i got the treatment, the rapid freeze, 2 sets of bedding encased, an one year pest control contract and a renewable bed bug addendum for one year. 4 days later at 8am, Wasfi Tadros, also a wonderful person, entered my home and gave me the run down on what he was about to do and what time i could return to my home. he would be my tech till we were rid of the bugs. he returned every 5-7 days for 3 weeks ( we had a large sectional couch that was heavily infested ) then we went 2 weeks with no issues and Wasfi came and re-inspected, we were go to go! I want to say that i was very embarrassed about telling anyone that we had bed bugs, but Terminix as a whole made me understand that this can happen to anyone. Wasfi and Jason made me what to educate myself on bed bugs and once i did, i was not scared anymore! i was mad! and i was not going to let these bugs beat me! I would wait till dark and inspect my home with the help of my 2 cats and my flashlight. I told them "lets go bugging" and here they come! please understand, if you see one bug call terminix asap, they will do a free inspection. I saw 4 total from December 3rd to March 16th and did not know what they were. Termimix will take care of you and give you the best warranty. my name is Ann Hicks, and I had bed bugs!!!!