Indianapolis Bed Bug Treatment

I worried we had bed bugs after I woke with several bites on my stomach. The first company I called didn't treat bed bugs, but Action Pest Control said they did. The woman who scheduled my appointment with Greg, for the following day, was very polite and helpful. Greg was the same. He was prompt and professional and conducted a very thorough assessment of the areas in question. He knew a great deal about bed bugs (and since I had done my homework, I did, too). No bed bugs, or signs of bed bugs, were spotted. He suspected fleas (we had gotten a dog a week prior and she was always on my lap). While we haven't had many bite issues since, we will absolutely call Action Pest Control and Greg if we need to treat for fleas - or bed bugs for that matter. From my short interaction with them, they seemed top-notch.

Kevin was very responsive & professional. He clearly has a wealth of knowledge about bug behavior, which allows him to tailor his treatment approach for maximum effectiveness. He made a detailed survey and was very open to sharing what he found and what it meant. He offers a practical and thorough 3-stage program and he was always right on time for the follow-up appointments. I found that his price was very reasonable, and significantly less than several of the quotes I got. I would recommend him without reservation.

We hired another company based on price and they did a horrible job. We went back to AAA who know what they are doing! An excellent job and we wish we would have hired them first. We highly recommend this family owned and high quality biz.

from start to finish i was treated with compassion, respect and TLC. this is a very emotional and upsetting problem for anyone to have to go thru. i called and the next day Jason Kuehnert came to my home, he was wonderful, we sat down and i showed him the bag ( Ziploc with a stuff animal in it covered in bed bugs ) and a pill bag with one from my pillowcase. he quickly looked at it and placed it out of my site, then he asked to leave the table to inspect my home and even asked me before entering my bedroom. he came back to the table and we started talking about the process. i asked him how bad do i have them and he smiled and did not reveal more info than necessary. believe me, you don't want to know. he was very calm as i was very scared and we got everything taken care of in order to rid my home of these bugs. i got the treatment, the rapid freeze, 2 sets of bedding encased, an one year pest control contract and a renewable bed bug addendum for one year. 4 days later at 8am, Wasfi Tadros, also a wonderful person, entered my home and gave me the run down on what he was about to do and what time i could return to my home. he would be my tech till we were rid of the bugs. he returned every 5-7 days for 3 weeks ( we had a large sectional couch that was heavily infested ) then we went 2 weeks with no issues and Wasfi came and re-inspected, we were go to go! I want to say that i was very embarrassed about telling anyone that we had bed bugs, but Terminix as a whole made me understand that this can happen to anyone. Wasfi and Jason made me what to educate myself on bed bugs and once i did, i was not scared anymore! i was mad! and i was not going to let these bugs beat me! I would wait till dark and inspect my home with the help of my 2 cats and my flashlight. I told them "lets go bugging" and here they come! please understand, if you see one bug call terminix asap, they will do a free inspection. I saw 4 total from December 3rd to March 16th and did not know what they were. Termimix will take care of you and give you the best warranty. my name is Ann Hicks, and I had bed bugs!!!!

John Kendall was very friendly and very easy to work with, he came back out and resprayed for free and we haven't seen anything since. Hope those bed begs stay away for good this time.

Somehow in our travels this summer. We came home with bed bugs. After freaking out, we got onto Angie's List to find an exterminator. Action Pest Control had a representative out quickly to look over the problem. Their price was competitive with other companies (slightly lower than our second choice). Because they are so busy with bed bugs all over town, it was about a week before they could treat the house. They arrived on time on the day of the heat treatment. The person who did the treatment was professional, courteous, and helpful. About three weeks later, they called to have a canine come in and see if there were any bed bugs left. (NONE - YEAH!!) This person also was professional, courteous, and helpful. They also offer a one year guarantee for the treatment which we took. Finally, much to my surprise, they did not bill me until after the dog and come through and smell for bed bugs. I was shocked that they carried the bill without wanting payment for so long.

We had a few suspect insect bites but couldn't find any evidence of any bed bugs. We wanted to be sure so we had them come out and take a look. The technician was on time, extremely polite, knowledgeable, and honest with us. After a very thorough check he said he couldn't find any sign of bed bugs either and gave a few other explainations for what it would have been. We haven't had any problems since and are very happy. A less honest company may have recommended treatments that we would not have needed. I will definitely call them the next time we need help.

Treatment applied. As I was out of town, the company never provided a follow up report. The Tenant confirmed their arrival and treatment applied.

The gentleman was very rude and very unpleasant in our home. I had to call his boss and even tell on him with how he was treating us. He was very aggressive like he wasnt willing to do the job and also tried to charge us additional charges when I had already paid my deposit. He wasnt right at all!

They provided heat treatment for a mild case of bedbugs. They said they quaranteed their results. Bed bugs were still here after treatment. We called and emailed with zero response. We called a competitor and paid them for services with 1000% satisfaction. They knew what they were doing. DO NOT USE THE BED BUG COMPANY. IT IS A SCAM.

On 11-AUG-2015 a Terminix salesman (Brandon) came to my residence to inspect for bed bugs. He sold me a 'cold treatment' for $1400. He told me it was a healthy and safe alternative since no chemicals would be used. On 17-AUG-2015 a Terminix field service tech came out to perform a treatment for bed bugs at my residence. When he arrived, he explained that he could not install encapsulations on my queen bed since he ran out performing a treatment at a fraternity house earlier in the day. He began treatment and I called Brandon but could not get through. I called Terminix's customer service line; the agent I spoke to said that mattress encapsulation was not part of the standard treatment. While on hold, Brandon called me back. He said that encapsulation was expected but could not explain why the tech did not have enough product to perform the service for which I paid. When the service tech finished, he told me that he did not have any CO2 for the cold treatment; he had sprayed chemicals throughout the treatment areas even though Brandon told me that no chemicals would be used. He also could not install encapsulation on my king bed because it was a Select Comfort air bed and they don't have encapsulations for them. So 1) chemicals were used without my consent, 2) the treatment for which I paid was not performed, 3) Brandon did not note what kind of beds I owned and 4) 3 different Terminix representatives had 3 different expectations for service. After speaking with Brandon again, we arranged to have the cold treatment performed the next morning. He also told me that he would refund me $275 for the encapsulations and another $75 for the inconvenience. This refund was promised the evening of 17-AUG-2015. As of 04-SEP-2015 I had not received the refund. I called Terminix and was told there were no notes in my record about a refund. I pushed to speak to a manager and the agent put me on hold to contact the local manager. The agent returned and told me the manager was aware and was submitted the refund immediately. As of today, 14-SEP-2015, I have not received the refund. Update: 30-SEP-2015: I have received my refund after filing a BBB complaint but now have had another experience with bad communication between the national phone line and the local office: 27-SEP-2015: I woke up with bedbug bites. I called the national Terminix number and spoke with an agent. She scheduled me for another treatment on 01-OCT from 13:00 - 17:00 EDT. She told me I could expect confirmation from the local branch within 24-48 hours. 29-SEP-2015: I received a call from a field tech at 07:30 EDT informing me that he was on his way for my 08:00-10:00 EDT service. I was unable to be home to allow him access. I asked him to confirm that my 13:00-17:00 service on 01-OCT was scheduled. 30-SEP-2015: I called the national Terminix number at 13:50 EDT to confirm my service on 01-OCT. The agent found no such service scheduled and did not have any more times available this week. She passed me to a specialist who could find no information, as well. She emailed the local branch for more information. The local branch has called and scheduled the service for 13:00 EDT tomorrow, 01-OCT, as originally scheduled.

Initial visit with inspector when well. Did all the prep work and they came back and sprayed. I received a treatment for bed bugs on 8-28. I started seeing a couple of bugs around the crown molding on 9-12, I called because of the guarantee. I got a call back, but was not home, I returned the call, got a person who said they would give that division the message and they would call me back. No call so I called again the next day. I was told they had left a message and they would call me back. Still no call. I found the phone number of Aaron Carlson, the initial inspector, I called him. He gave me the number of Eric. I called, no answer, his mailbox was full, so I could not leave a message. I called the next day, left him a message. I got a call back, phone rang twice, I answered he hung up. I called right back, left another message, called him later in the day, he has not call back. I have been calling since 9-12, the bugs they missed have now had time to lay more eggs and infest the bedroom again. I paid for the service, I have called for a week. I would like someone out here, before you have the redo the whole treatment again. Today is 9-19, I have left a message for Jim Cahill. I paid alot for this treatment, to have possible start all over again.

There were supposed to spray three times in two weeks with a 60 day warranty. They sprayed twice within a two week period but they did not do the third extermination. They told me that my sister's house was too big for a third spray and that they would have to charge more to do a third extermination. When I complained that they did not honor the original deal they came out and sprayed a third time but the tech sprayed my bed and destroyed the mattress. I told them about my bed and now they will not return my calls. I gave them a three day ultimatum and they are still ignoring my calls.

Very kind and knowledgable; left information and checked back with us to see if we were ready for the service; offered alternate solutions prior to using their services;

It was absolutely fantastic. Wilson-Meridian was able to pinpoint the exact location of bed bugs in only a few minutes. They were extremely discrete and professional.