Indianapolis Sauna Installation

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Reviews in Indianapolis for Sauna Installation

HOT SPRINGS SPAS-INDIANAPOLIS
4.0
When I could not get my old sauna repaired, I opted to purchase a new one and I wanted a local company so that I could possibly get it repaired if it broke. It turned out that Hot Spring did not have any demo models set up, but their salesman came to my home and between his visit, measurement of the space, brochures and the Saunatec models on the web, we came to a good choice of a sauna. He arranged for installation, although I needed to hire an electrician to add a 220 line to the basement. The sauna was built in the basement and the crew quickly set it up. They did not, however, put in any lights, run any electrical lines, install the audio speakers, or set up the heater. They said that was my electricians job, even though the understanding with Hot Spring was that they would install it. And so I paid quite a bit more for installation than I was planning (an additional 1500). Since all electrical work was done by my electrician (Jeff Edwards of Zionsville), it is not under warranty from Hot Spring, so my idea that a local company would service my sauna if it broke may or may not be useful. The Minnesota company, Saunatec, that provided the sauna sold through Hot Spring was great! They answered all questions and were very helpful. The sauna is well made and I am happy to have it.
- Linda M....
David Schulz
5.0
He was excellent, couldn't have been better!!! He was on time, worked hard and finished earlier than I thought he would. He is very skilled and knowledgeable. He worked very quickly.
- Myron V....
Northwestern Spa & Sauna World
4.0
They are always available by phone to answer questions. I've called at odd hours and they have always answered their phone and often just given me the instructions I needed to fix the problem. They have always done good work so I've stuck with them over the years. Sometimes I’m not sure when they are going to show up. I will continue to use them.
- Arthur H....
Northwestern Spa & Sauna World
2.0
Northwestern had moved out of their 96th Street, Indianapolis, location and back to their original Lebanon home. The answering machine does not reveal the new location; you have to speak to a person to get this information. The explanation for this was that they still service spas in Indianapolis and didn't want to worry their customers. They were helpful enough to tell me they could not fix my sauna. However, even though I tried repeatedly to get information about a new sauna and tried to set up numerous meetings, Melissa did not come through for me. They had sold all of their display saunas when they moved and did not have any to show me. I was still willing to order a sauna if they would set it up and service it. They were not organized enough to give an estimate of the cost, even though on several phone calls they said they would look into it. They also would not set up a visit to my home to see what model would be appropriate. They may be better about hot tubs, but I do not know about that.
- Linda M....

Pool and Spa Service in Indianapolis

3.5

(6)

Recent Review: Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above.
1.0

(1)

Business Description: SPA, HOT TUB, SAUNA SALES AND SERVICE
N/A
Business Description: Family Owned Business specializing in Kitchen and Bathroom remodeling. Also specialize in spas and therapeutic saunas.
4.6

(36)

Business Description: Carefree Spas, Inc sells and services quality spas (hot tubs), saunas, and billards with 4 convenient dealership locations to serve the Indianapolis area and Terra Haute.
4.3

(86)

Business Description: Royal Spa of Indianapolis produces the most cost effective and energy efficient Hot Tubs, Swim Spas, Saunas, and Church Baptismals available anywhere in the United States. Please browse through our website to find the make and model that suits your needs. If you have any questions, please call our knowledgeable sales staff Toll Free at 1-800-541-1248. Contacts: (317) 781-0828 (Home Service) Ron Southern, (Sales) Derek Cleveland
4.8

(11)

Recent Review: They are always available by phone to answer questions. I've called at odd hours and they have always answered their phone and often just given me the instructions I needed to fix the problem. They have always done good work so I've stuck with them over the years. Sometimes I’m not sure when they are going to show up. I will continue to use them.
4.0

(1)

Recent Review: When I could not get my old sauna repaired, I opted to purchase a new one and I wanted a local company so that I could possibly get it repaired if it broke. It turned out that Hot Spring did not have any demo models set up, but their salesman came to my home and between his visit, measurement of the space, brochures and the Saunatec models on the web, we came to a good choice of a sauna. He arranged for installation, although I needed to hire an electrician to add a 220 line to the basement. The sauna was built in the basement and the crew quickly set it up. They did not, however, put in any lights, run any electrical lines, install the audio speakers, or set up the heater. They said that was my electricians job, even though the understanding with Hot Spring was that they would install it. And so I paid quite a bit more for installation than I was planning (an additional 1500). Since all electrical work was done by my electrician (Jeff Edwards of Zionsville), it is not under warranty from Hot Spring, so my idea that a local company would service my sauna if it broke may or may not be useful. The Minnesota company, Saunatec, that provided the sauna sold through Hot Spring was great! They answered all questions and were very helpful. The sauna is well made and I am happy to have it.
4.9

(248)

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Recent Review: He was excellent, couldn't have been better!!! He was on time, worked hard and finished earlier than I thought he would. He is very skilled and knowledgeable. He worked very quickly.