Indianapolis Pool Liner Replacement

The job went very well. Corey was very pleasant and professional love the new liner & cover. Pool look new again.

Originally asked for quote and received one immediately after describing the situation with our linerl. Brian then arrived at a later time and assessed the situation. We picked out a new liner. The liner was ordered and installed the following week. All work was done on time and as indicated. Alecia was curteouse, professional, and a tremendous help in getting the liner replaced.

I can't say enough about what a pleasure it was to work with The Pool Shop. We had been without our pool all of 2014 because we got taken by a fly-by-night pool guy who removed our liner, took our money, and never finished the job. (We gave up on this guy and are taking him to court.) This time we researched about a dozen pool companies through Angie's List and after talking with all of them and comparing proposals we decided to go with The Pool Shop. Kim was an excellent resource through the entire process and was a big help. Since the pool liner had been removed the year prior the pool bottom had been exposed to the elements and needed a lot of work to get it ready for a new liner. Kim had her team come out in advance of having to put down a deposit to let us know exactly what it was we were looking at to get the pool floor prepped. From the time we placed the order it took about 10 days for it to arrive and they had it installed on the exact same day they promised. There were 3 installers on the job who were very professional and experienced, and did an excellent job. It's been open for about 2 weeks now and we've had The Pool Shop out twice since for some minor issues with the pump system and both times they've been very responsive and out the next day. An overall great experience and a great company to work with. If you are looking for a new pool service company or aren't happy with your current pool service give The Pool Shop a call - you'll be glad you did.

I bought a home with a pool already installed and hired Sparkle to put in a new heater and open the pool. When they came to open the pool they informed me that I needed a new liner. Well, the liner took several weeks to arrive and when they came to install it, big surprise, it did not fit properly. They sent it back to the manufacturer and installed it a few weeks later. I thought it looked good initially but within days a big wrinkle formed. When I contacted Sparkle's owner, he referred me to the manufacturer and offered no assistance. Throughout the process of dealing with the owner I found him unprofessional and unlikeable. It makes me sick to think about how much money I paid to a lousy company. I will never use Sparkle again.

I cannot say enough about the effort Jeff put forth to ensure the liner was properly installed into my pool. Jeff worked with me to choose a liner pattern to match my taste. The liner was promptly delivered for installation. The hard part of the job came during installation. Due to a high water table, the pool kept filling with ground water. To properly install a new liner, the bottom of the pool should be dry to ensure the liner properly forms to the bottom of the pool. Jeff worked over an entire weekend to ensure the pool bottom was properly prepared for installation. Jeff and his team successfully prepared the pool for a fantastic installation. Additionally, Jeff has a great sense of customer service. Jeff communicated with me during every step of the process from ordering to completion. I can't wait for warmer weather to enjoy a fantastic looking pool!

Elden has been our pool service provider since May of this year (2011). We moved into a home with numerous pool issues. Over the course of the spring and summer he's installed a new heater, cleaned the pool deck, provided weekly service, sealed the pool floor, changed the pool liner and installed a new skimmer. Elden and his staff are great to work with. He is a very nice man and is a good communicator. He promptly returns phone calls and patiently answers questions. He was very patient with me talked me through my options when I was having trouble deciding on which pool liner to purchase. He has a lot of knowledge and experience and is able to advise first-time pool owners like us. He and his guys showed up, worked hard, and left the pool looking beautiful! The pool's transformation is incredible! He did a fantastic job installing our new liner! It is perfectly smooth and looks fantastic!

WORK WAS WELL DONE. WORKERS DID REPAIRS & CLEAN UP. DELAY WAS A RESULT OF LINER WHICH WAS TOO BIG. NEW LINER LOOKS PERFECT.

I have had 3 pools in my life and this is the best company I have ever worked with. I was very frustrated and ready to give up when I found them and they diagnosed my pool issues, did the repair and now weekly check everything for me. I no longer am stressed about the pool. The office staff is so nice and knowledgeable and the pool service people very polite. Highly recommend.

Gary Dickerson picked up the dropped ball that another pool company left us with. Previous company not returning calls, etc. Gary quickly came to look at our situation - needed to replace liner and open the pool - assessed the situation and moved forward right away. He brought catalogs of liners to choose from,;we made our choice; he quickly placed the order for the liner, pumped out old water while waiting for liner; arranged for pool water truck to be on sight the day of liner installation; everything went smoothly. Gary was very professional, friendly, prompt - which we appreciated. especially after being put off by first pool company for most of the spring. Also very patient with us first time pool owners - encouraging us to call with questions, etc. The pool looks beautiful! We have only had it up and running a short time but it seems to be fine! We will call on him twith questions as they arise, also to close the pool for the winter and will look forward to doing business with him in the future. Thanks Gary!

The liner was replaced and it had a good fit, but it seems like they forget one crucial step. They did not clean up small the stones and debris before they installed the new liner. There were more than half a dozen places where small stones and gravel were left under the new liner. When I complained they did come out and re-drained the pool and removed the largest of the stones and crud. I am pretty sure that the previous liner lasted as long as it did because the quality of the installation. I am not so sure that this new liner will last as long. Also, I expected to have to deal with the hassle and expense of re-balancing the pool chemistry once, but not twice.

THIS COMPANY IS FANTASTIC. PETE AND DIANE ARE A HUSBAND/WIFE TEAM AND REALLY UNDERSTAND CUSTOMER SERVICE. I HAD BEEN GIVEN 'CONFLICTING REPORTS' FROM A COUPLE OF POOL SERVICE COMPANIES TO REMEDY ISSUES I WAS HAVING WITH MY RECENTLY INHERITED POOL FROM A HOME PURCHASE LAST FALL. PETE WAS HONEST AND PROFESSIONAL WHILE DIANE GAVE EVERYONE A LESSON IN CUSTOMER SERVICE 101. PLUS, THEY BEAT THEIR COMPETITORS PRICES BY ALMOST $1000! THE LINER LOOKS GREAT, WAS INSTALLED PROMPTLY AND PROPERLY. PETE ALSO REMOVED MY AUTOMATIC COVER TO BE SENT OUT FOR SEWING REPAIRS AND QUICKLY BROUGHT IT BACK TO REINSTALL SO THE POOL WOULDN'T BE LEFT OPEN. I WOULD HIGHLY RECOMMEND DIVERSIFIED POOL PROS TO EVERYONE!

After pool liner was installed the pool lost water which I reported to Jeff Barton. He came out several times but the pool continued to lose water. He was supposed to repair the leak this spring/summer as he did other work but he never resolved the problem. I have spent money all summer continually adding water to the pool. Jeff Barton hasn't returned my calls or e-mails since July of current year. I had another pool guy out to do leak detection at a cost of $550 and he found that the major leak was at the pool steps and his indication to me was that the liner at the steps was improperly done when the new liner was installed last summer.

Went with Mudslingers as they were about $500 less than any other quote. I should have known "you get what you pay for". They called and told me they would be on site to replace the liner on a Friday, so the day before I rented a pump and pumped all water out of pool. It was over two weeks and many, many calls before they showed up to replace the liner. The install did not go well, as only one of the three had experience installing liners. That was a statement they made when they arrived. They were also to paint the coping around the pool, which they failed to do. I called multiple times asking to come out and finish the job, but they never did. Then, a couple of weeks after the install I noticed the water level going down. A visual inspection by myself found that a seam was splitting. This is where even more problems began. I call Mudslingers and was told there was nothing they could do until that had a leak detection company inspect. I told them that you can plainly see that the seam is split and it needed replaced, but they would not come out to look. They scheduled a leak detection company to come out which took over three weeks. When the leak detection employee came out I showed him where the seam was split and he asked why they wasted his time to come out? I agreed with him. Now that the leak was officially detected, it took Mudslingers more than two months to finally replace the liner. They promised numerous install dates and never showed up. I called and spoke with the owner many times requesting they replace my liner as I was adding water daily to keep the water level up and the seam was splitting more and more. He promised it would get taken care of, but they were constant no shows. I finally went into the office, spoke to the owner in person about the replacement. He just shrugged me off and told me they would get to it when they had an opportunity. Very unprofessional. Once the crew finally showed up to replace the liner, it was another very unprofessional install. Only two guys showed up and they didn't appear to have a lot of experience. They scheduled the pool water fill person to show up at a certain time to fill the pool, and when he showed up on time they were nowhere near ready. They actually asked the pool water fill guy to help with the install, which he did so he could speed up the process and not be delayed anymore. It was well into the night before the job was finished and the pool was filled. As I stated before, they were also supposed to paint the coping around the pool, but I told them I didn't want them to touch the coping because I was afraid that they would do a very unprofessional job. My first contact with Mudslingers was April 2013, it was June 2013 before the first liner was installed and August 2013 before the replacement liner was installed. I went almost the entire summer and pool season of 2013 battling with Mudslingers to do a job they were hired and paid to do. UPDATE: ONGOING NEVER ENDING Pool Liner installed DO NOT USE THIS COMPANY! This is how he handled our liner situation. He went as far to post on social media RIGHT AFTER HE SAID HE WOULD GIVE US A REFUND, BUT DIDN'T and said... "Do to unforeseen issues with pre-existing old pools we will no longer be doing liner replacements. That makes Latham Liners look bad because Kim Harper won't honor his mistake, which is the Company they use and that is the liner they put in our pool, they are losing money due to his decision not to replace old liners. DOES NOT MAKE SENSE! Our old liner was good it was just an outdated color, and we wanted a new one. UPDATE: THIS HAS BEEN ONGOING SINCE THE 2ND LINER INSTALL IN 2013. After they installed the 2nd liner it immediately began to wrinkle up. On the bottom and sides. I took pictures and sent to Courtney the Office Manager, and she sent me this email. "On Friday, October 4, 2013, office manager wrote: Kim and Brian both looked at the pictures and spoke to the service tech about it. They said that there are No wrinkles. With the coves in the corners, those will vary depending on water temperature and ground water. The liners are not attached to anything. They will consistently move and adjust themselves. Thanks PLEASE SEND CONFIRMATION EMAIL ON RECEIPT OF THIS EMAIL. Mud Slingers 5575 Elmwood Ave ste. D Indianapolis IN 46203 317-650-5131 www.mudslingersinc.com. They would not and still won't come out to look at the pool. The liner is barely 3 years old and it's an eye sore. I don't hesitate when people ask who did the work, they have a bad reputation because everyone knows someone who had a horrible experience with Mudslingers and Kim Harper. The wrinkles are everywhere and the ones on the side are huge. Kim Harper did not measure the pool dimensions properly and won't fix his mistake. He is not professional. He has left responses on others "bad reviews" and his responses were not nice!

The pool liner looks great, and has no wrinkles. I have used Underwater Unlimited for the last 7 years, including replacing the pool liner, sand filter, and chlorinator. Also, they open and close my pool. They are always timely, and the quality of their work is second to none.

Everyone at Diversified Pool Pros was a pleasure to work with, from the person that we met at the home show to Nate who talked through the various options that we had related to the pool remodel to Stephanie in the office that helped us order the materials, schedule, and finally pay for the services performed. Everyone was knowledgeable, was able to answer our questions, and was a pleasure to work with. I would recommend Diversified Pool Pros to anyone that needs pool services.