Five years ago, this company installed this furnace in the dead of winter. Our old furnace had failed, and they were here the next day. The installers had to work in a very cold garage for about 5 hours. It took longer than normal because fitting it onto the air unit wasn't easy. The crews was very polite and as soon as the heat was on we asked them into the house to warm up and have pizza with us before they finished at 9:00pm. Last week, I discovered the furnace wasn't running. I contacted them via e mail that evening, April responded the next morning and Tony showed up at the house to check on the problem the next day. Tony diagnosed the problem in about 15 minutes... it was a bad gas valve. They ordered the part, (no one had it in stock), and this afternoon Tony installed it. It was a little cold in the house for a few days, but hey, things break! Good thing it's not really cold. The $69.00 was for the service fee... we're still in warranty. Can you here that.... it's the sound of heat coming out of the registers!! House is warm... cats are back on the heat vents... all is well. Todd Syx, the owner, runs a great business. His employees are polite and knowledgeable... from office to field, and we're still very happy with the furnace. Like I said, things break. Tony, a veteran of two different branches... Air Force and the National Guard. Thank you for your service, and thank you, Todd for supporting our veterans.