Noticed water build up around the sump pump discharge outside the home. Bought a sump pump inspection and called in the work to repair the line. Scheduled for 9am; they thought they had me down for 9:30. No biggie; as long as the line gets fixed. Quoted $450, but payed $499. I don't know what the other $49 was for, but as long as the discharge works, I didn't care. Now for the inspection.... Stated that the sump pump was "aged" & may need to be replaced soon. Also the back up pump was not functional. Ok, how much??? $2,098!!! Checked Lowe's, and Home Depot. Both have priced well under half of that for the most expensive combos they carry. What I like: Responsive; Accessible: They answer the phone. They call right back. If I have an emergency I will use them again.