I dealt with Tim Jones with the estimate and he led the crew that repaired the roof. Prior to dealings with Bone Dry another contractor had repaired the roof (so I thought). On 8/4/09 after a really bad storm during the day, which was also one week after the repair, I came home to a living room soaked and the ceiling leaking from the same spot that was repaired. That contractor never returned my calls. I contacted Bone Dry after several co-workers and friends recommended them. An emergency tarp was put on the roof, and I was concerned that it would leak around the tarp, but it was put on so well that I had nothing to worry about. Tim and his crew showed up on time and were prepared to get to work. After removing the shingles and some of the water/ice shield he uncovered rotted wood (right next to where the other contractor worked), broken boards, and some places where the boards weren't even nailed to the joists!!! As a camera really didn't capture the damage, Tim asked me if I wanted to come up on the roof to look for myself. I don't like the part where you get on and off at the top of the ladder, but Tim and his men made sure I got on and off safely. They also redid the transition area from the original roof to the flat roof, applied the water/ice shield, and put new shingles on that matched the shingles on the original roof. Tim went out of his way to make sure my roof was repaired correctly which caused several trips for lumber and to pick up more shingles as they repaired more than what the estimate called for and that type of shingles was not easily found. Even before they started hand nailing the shingles on I could tell that the slope of the roof looked so much better than before. They also replaced a roof vent that caused a leak in the dining room. Turns out the other contractor didn't use the manufacturers premade holes in the vent when installing and made his own. Of course, it caused part of the old vent to crack and leak. Tim spoke several times to my insurance company about what they found and to the extend of damage and what it would take to fix it to avoid me having to make another claim in the near future if they only repaired the area on the estimate. Many thanks to Tim, his crew, and Robyn (in the office) for making an unpleasant situation less stressing. My roof hasn't leaked and I don't fear when the forecast calls for rain anymore. I plan on using their interior group to refinish the inside where the leak caused damage too.