Dave came in the morning to give me an estimate. When I agreed to the cost, he said he would be able to do the work that same day. I hadn't bought the correct brackets to mount the ceiling fan in our plaster ceilings, so he went to Lowes to buy the correct bracket. He also had to saw through some of our ceiling in order to install the ceiling fan, so he made a pretty big mess. But, when he was done, he got out a broom and cleaned up after himself. He was very polite and explained to me how to use the remote with our ceiling fan. I would definitely hire them again.