Wendy Glidden came to my home, showed me several pictures, and worked up the price. I entered into a contract. I indicated that I have a dog and removal of the fence would need to coincide with the installation of the new fence. Wendy stated that on the day the fence would be removed, the new posts would be set and two days later, they would return to install the fence. This was on a Friday. No fence on the following Monday, Tuesday, Wednesday, or Thursday. I called on Thursday and spoke with Erin in the front office. She apologized and told me she would check into the matter and call me right back. No call back. I called her and she told me that they would be out to put in the fence on Friday. Friday came and went ... no fence. I called them and Erin put my call through to Jeff (Glidden?). Jeff was extremely rude and made excuses telling me that he wasn't the one who sold me the fence so he isn't responsible. I reminded him that he represents the company. I complained that no one calls to communicate (which, earlier, Erin confirmed stating this isn't their practice to call). Jeff told me I should be speaking with Wendy Glidden. I called Wendy. Wendy told me that Erin, or no one, had told her that I was calling. She apologized and told me that she would check into the matter. She called back and told me the company that supplies their fence (in Indy somewhere) didn't have my fence made yet and that it would be delayed. My fence was eventually installed; however, there were no finishing caps on many of the individual pickets and none of the posts had caps. I called to find out why. Apparently, the company didn't have them made yet. I was told they would be installed as soon as they arrived. To make a long story short, three weeks later, the caps were finally put on the fence and the drama is now nothing more than a terrible experience that I want to put behind me. I want to give them the benefit of the doubt, but if you decide to use them, avoid working with Jeff. Make sure that you work only with Wendy and ask her for her cell phone number so that you can find out the status of your fencing if things go south as they did on my job. For $5,000, one should expect better.