Service call in May due to oven error code. Worked fine while tech was here, so decided to wait on repair. Happened again later and we were contemplating oven replacement vs repair. So, daughter's HS graduation party is coming up on Saturday. Decide to repair so my wife can cook for it. - Call on Tuesday and make appointment for 4pm-6pm Friday afternoon. Great! - Call back on Thursday morning to let them know my schedule opened up and can I accommodate a different time if it would be more convenient for their tech. They say yes, and we reschedule for 10am-12pm Friday. Tech will call when on they way. - At 9:50 Friday morning, get call from Turner office. Can't service today because part is locked in other tech's van, and he is out of town and can't be reached. And so, we are screwed. And to add insult to injury, the caller from Turner tries to put the blame back on me!! "Well, if you had called us before Tuesday..." So why take the appointment (twice, essentially) if there wasn't enough time to get it done??? Do you routinely cancel appointments? And why is your entire inventory of the needed part (an oven sensor for pity's sake - a thermocouple!) in a locked van in someone's driveway? If this is a company van holding company inventory, why doesn't the office have a spare key? Ridiculous!!!! Highly unprofessional. Won't be calling again. UPDATE: Just had oven repaired by someone else. They didn't have the part on their truck and it took them LESS THAN 10 MINUTES to get one from a nearby supplier. Turner tech, knowing which part was needed, could have stopped on the way to pick one up! This suggests to me they just didn't want my business.