Had to wait an inordinate amount of time to get fence installed. Granted there was snow on the ground, but the snow had been gone and the temperature had warmed up for over two weeks. My neighbor called me and told me she called her electric fence company and they would install my fence in two days. I called Pet Stop and told them this, and I finally got my fence installed in 5 days. The gentlemen misplaced my electric fence and gave a smaller area than could have been given, as per Bob Swarm. The installer, never said he was giving the first lesson for the dogs and me. I had to take my dogs to the vet for an appointment that I had. I was told that I would call and come out for the 1st of 2 lessons. No one called. I finally called, and Bob came out. Said there was a miscommunication. We only got 1 visit instead of the two in the contract. The installer did NOT cover the cut in the driveway for the cable used to make the loop. After two phone calls, it still isn't repaid.