The end product came out nice, but it was a long hard road to get here. Flooring was installed in June and looked great. Took them two days. Within 3 weeks we started to notice "squeaks" is many of the joints in the entry and kitchen. We called the store. They "put a work order in with the installer". Two weeks later we received a call and scheduled a day for the installer to come out a week later. I took the day off work by 2:00pm I still have not seen anyone or been called. Called the store, they had the installer call me. He was in Muncie and didn't show until around 5:00pm. He looked at the floor and said, "it looks like it was installed too tight, and when it expanded, the joints were damaged. He asked if I had any materials, I told him I did not, so he said he would tell the store what he needed and schedule a time to come back...so vacation day three burned on the floor for a 5 minute visit at 5:00pm. Two weeks later, no call received. I called and spoke to Teresa in installed sales at Lowes who said she would need to call the installers and find out what was going on. I told her what they told me, and I signed a piece of paper that said all that. She said she did have that paper, but wasn't sure what they meant. Received a call back from Lowes saying that b/c it was special order flooring, it would take two weeks to get in, and the they would schedule the installers. I told her this was not special order, after arguing with me at first, she did see that this was not special order, and they had it in stock. She told me I should receive a call shortly from the installers to schedule. Another two weeks pass and I received a call from the installers, scheduling another two weeks out. They arrived, replaced what they said was the damaged areas. The installer said it should be OK, but "the floor will always have some squeaks". I knew being on a slab, this should not be the case. Within a week, all the joints were squeaking again, and they never fixed the issues in the kitchen the first time. Vacation day 4 burned. I brought in an independent flooring installer to give me an opinion. He said the flooring was still installed too tight, and the joints were damaged. He also said, on a concrete slab, if the floor is installed correctly, you should never have squeaks. This time I went to the store, went to the customer service desk. I wish I would have taken down the girls name, as every time I go in and try to return something she is VERY rude. She has no customer service skills, and should not be at the customer service desk. I told her my story, and told her the floor was still squeaking. She told me "yeah, laminate floors squeak, I have it in my house and it squeaks. I told her, I didn't care what her house does, and her sales people, as well as an independent contractor told me it should not. Her face became red, and she said "what do you want me to do for you". I said I would like to know what my options are b/c at this point, I am not happy with the install. She called the assistant manager over. I told him my story, he as very nice and said someone would be in touch. Two days later, I received a call from Teresa at Lowes. She said they would send a rep from the manufacturer out to inspect the floor and determine the cause of the squeaks. Three weeks later the manufacturer came. He said he couldn't discuss his findings with us directly, but he would report them to the store. Another two weeks pass, and I receive a call from Teresa. "The manufacturer found that the flooring was installed too tight against the wall, not leaving room for expansion, causing the joints to become damaged." "She needs to work with the manager, and see what they can do for me." Three weeks later, and three phone calls later that I called for an update, I received a call back. They are going to replace the entire floor in the kitchen and entry way. One week later, I received a call from the installers, scheduling for the following week. They showed and replaced the floor. I currently have no more squeaks, and I can now see the gap they were supposed to leave. Day 6 of vacation used for the floor. I hope when the warm summer months return, we won't have any issues again. Long story longer....Lowes did work to make it right..but it was a painful process that I would never go through again.