I bought the big deal, $99 for 2 man hours of electrical work. Two individuals came and did all of the work that I requested in my basement. There wasn't really any discussion, I just explained that I wanted some new outlets, showed them where I wanted them, and then they spent the next hour doing the work. I was pleased with the work done. The only issue that I had, and it is a minor one, is that with 10 minutes to go, instead of telling me that they had some time left in case I needed something else done, they instead did the paperwork and left. I don't know if anything could have been completed in 10 minutes, but I would have liked to at least have that option/discussion with them. Again, it doesn't change my feeling about the work performed, and frankly they did more in the time then I thought would be done, so that is why I rated their service highly.