When our garage door stopped closing over the weekend, I quickly realized it was something bigger than just adjusting the eye beams. I noticed our garage door opener was an Overhead Door brand and called the number listed. I knew the company was big and wasn't sure if the experience would be positive or not. I was very impressed from start-to-finish. I called first-thing on a Monday. I explained the problem, was given an estimate over the phone and had someone scheduled to stop by later that morning. By 9:30 I received a 30-minute courtesy call and met Nate at my house. (He was there just two hours after I called, which was an impressive response time.) Nate was professional and courteous. He quickly assessed and fixed the eye beams, and swapped out my old keypad for a new one. He walked me through programming it and how to use the new keypad. He also looked at my garage door and opener and gave me insights into the quality of materials and future options should I need to replace them. Finally he noticed my door was squeaking and did a quick lube of everything. His attention to detail, knowledge, service and courtesy were outstanding. In less than 45-minutes I went from having no real opinion of Overhead Door to being a future evangelist. Very impressive all around!