Indianapolis Hot Tub Installation

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Reviews in Indianapolis to Install Hot Tub

Royal Spa
5.0
THEY INSTALLED THE HOT TUB AND TAUGHT ME ABOUT TREATING IT WITH CHEMICALS AND OTHER MAINTENANCE OF HOT TUB. THEY SOLD ME A GREAT QUALITY HOT TUB AND EXCELLENT SERVICE TO GET IT UP AND RUNNING.
- Leslie &....
Imperial Pool & Spa Services, Inc.
1.0
Lack of communication, they are extremely unprofessional. Anytime someone comes up and leaves before fixing it and fails to communicate the issue is not good and he was not able to fulfill his promise to do the service. Unprofessional with rescheduling.
- Antonio O....
Angie's Pool & Spa Inc
5.0
Service techs had trouble identifying problem at first. The techs called the vendor and received the help they needed to repair the spa.
- Bridget A....
Royal Spa
5.0
They did a great job removing my old hot tub from the middle of a deck, which was built around the old hot tub and covered ~50% of the height of the hot tub. Then they successfully installed the new hot tub by lowering it into the resulting "hole" in the deck without doing any damage to the deck and with only a couple inches to spare on each of the 4 sides of the new hot tub. Really an incredible job of removal and installation. They also customized the stereo system location above the deck surface since it would otherwise have been below the deck and unusable.
- Donald T....
SHS Pool & Spa Service
5.0
This company is professional and responsive. Our first request for service was answered immediately and with available help. The first cleaning was done with detailed attention and with professional knowledge of how to go about cleaning and restoring balance to our water. This company also is available for repair of pools and spas. It is a joy to find a company who is competent and trustworthy. We have been disappointed with several other spa services. We highly recommend SHS Pool and Spa Services.
- Ingrid S....
Angie's Pool & Spa Inc
5.0
They did everything the way they said they would when they said they would. Post install maintenance service has been excellent. I love the fact that I can take a water sample in at any time and they will tell me how to treat the spa. Very friendly, great customer service.
- Bryan D....
Family Leisure Of Indianapolis
5.0
MY HOT TUB HAS EXPERIENCED A FEW UNRELATED PROBLEMS SINCE THE FIRST TIME I USED WATSON'S AND THEY HAVE ALWAYS BEEN ABLE TO DIAGNOSE AND REPAIR THE PROBLEM ON THE FIRST VISIT AT A REASONABLE COST.THE TECH, DANNY, IS VERY KNOWLEDGEABLE ABOUT HOT TUBS AND HAS YEARS OF EXPERIENCE SERVICING THEM. HE WAS ABLE TO CORRECTLY DIAGNOSE THE PROBLEM WITH MY SPA FROM MY DESCRIPTION OF THE PROBLEM OVER THE PHONE. I HAD PREVIOUSLY HAD ANOTHER SPA SALES AND SERVICE COMPANY MAKE SEVERAL ATTEMPTS TO REPAIR THIS PROBLEM WITHOUT ANY SATISFACTION.
- Michael J....
CAREFREE SPAS
5.0
Spa had major plumbing leak, likely from freezing last winter. Probably due to my incomplete draining last fall. Carefree spent several manhours over three visits finding the leak and raising the tub to get at and replace the broken piping. After refilling to see if leak was fixed, I found another small leak that Carefree could not have noticed, since the tub was empty for their repair work. I was able to easily fix that. Spa now fixed and working correctly. Carefree readily honored a 10% coupon that reduced the final cost. Service was timely and efficient. As with every service in today's economic world, I wish cost was less. But understandable, considering time spent. Overall, very pleased with the work.
- John B....
Royal Spa
5.0
I would recommend them. They spent several hours with us in the showroom and they weren't too pushy.
- Paula W....
CAREFREE SPAS OF INDIANAPOLIS INC
5.0
The three man crew arrived on time, were neat, polite, and efficient. They gave me instructions on how to treat the water to keep it at the proper pH. Theyve been responsive since installation by phone, mail, and e-mail. The hot tub is manufactured by them and have had no problems.
- Juanita D....
Royal Spa
5.0
I called up Royal Spa to talk about possibly getting my Hot tub going because I recently bought a house. I found out some great information about my hot tub and tubs in general from a 15 minute phone call with Ron that helps in my decision making for the future. If i decide to get this going in the spring, you guys will be the first person i call.
- Phil S....
Northwestern Spa & Sauna World
4.0
They are always available by phone to answer questions. I've called at odd hours and they have always answered their phone and often just given me the instructions I needed to fix the problem. They have always done good work so I've stuck with them over the years. Sometimes I’m not sure when they are going to show up. I will continue to use them.
- Arthur H....
SHS Pool & Spa Service
5.0
This company has the equipment to do jobs that others cannot do. Eldon explained all the repairs he knew the spa needed, as well as possible things he could not see until he tore it apart. He was up front about the costs. Although it seemed expensive, the only alternative was removal and start over which ultimately would have cost far more. The weather was dreadful so the job took longer than expected, but that was certainly not their fault.
- Barbara M....
Royal Spa
5.0
Friendly and knowledgeable salespeople. I was anticipating a car lot type experience but was pleasantly surprised by our salesperson Mike Malad. We decided to upgrade after our tub was delivered and they were very accommodating with switching out the tubs considering there wasn't anything wrong with the first one. Be sure that you sit in the tub with at least one other person to get a good feel for the size. The followup work by their service department has been excellent. The hot tub itself is great. Excellent quality and easy to maintain. The water chemicals are easier to deal with than I had thought it would be. I'll definitely go back to Royal Spa. They will recommend an electrician and I had a more dubious experience with this person. His work and prices are fine but his professionalism is lacking. I won't use the electrician next time.
- Brian D....
Royal Spa
5.0
PRIOR TO GOING TO THE SHOW I WAS NOT GOING TO LOOK AT ROYAL SPA BECAUSE THEIR WEBSITE IS LACKING IN INFO. THOUGHT WE WOULD BUY FROM A DIFFERENT DEALER. CALSPA IS A GOOD PRODUCT, BUT THE SALES STAFF AT THE OTHER COMPANY COULDN'T ANSWER ALL THE TECHNICAL QUESTIONS I HAD PREPARED. WHEN WE MET WITH A REP FROM ROYAL SPA HE WAS ABLE TO ANSWER ALL MY QUESTIONS WITHOUT BLINKING. HE BUILT A GREAT DEAL OF CONFIDENCE FOR US IN THEIR PRODUCT. THEY WERE GREAT FOR SCHEDULING THIS OUT TO A TIME AFTER WE GOT A CONCRETE PATIO INSTALLED. THEY SHOWED UP WHEN THEY SAID THEY WOULD AND HAD IT RUNNING WITHIN AN HOUR. JEREMY WAS THE SALES REP WE DEALT WITH. IF WE EVER BUY ANOTHER PRODUCT FROM ROYAL SPA AND HE STILL WORKS FOR THEM, WE WILL WORK WITH HIM FOR SURE.
- Tim S....

Hot Tub Installation in Indianapolis

5.0

(175)

Indianapolis, IN

Super Service Award
Angi Certified
Offers Coupon
Recent Review: Showed up on time and installed a 240V outlet in the garage for an EV charger. Everything went great.
4.9

(124)

Danville, IN

Recent Review: Did a good job. Took a bit to figure out the problem but he stayed with it and figured it out.
4.8

(523)

Avon, IN

Super Service Award
Recent Review: They did a good job and I had problems with the electric and they fixed it. They were on time and friendly.
3.5

(6)

Crested Butte, CO

Recent Review: After extensive research I finally came across Heavenly Heat Saunas and I am so glad I found them. Their product is made in the United States and they service areas nationwide. The assembly of their product uses no glue and the rays are extremely powerful with no EMF (electromagnetic field). The quality is top-notch and leaps and bounds of anything in the market today. My experience with them has been simply amazing and their customer service is superb. When inquiring about the product, Bob Morgan was very helpful, prompt and knowledgeable in his field. The product arrived perfectly packaged and everything was made easy to assemble. I am more than happy with my purchase.
3.3

(106)

Unknown, AZ

Recent Review: They're excellent. I pay once a year.
5.0

(1)

Westfield, IN

Recent Review: It was a great experience specially when I know that all of my needs have been meant.
4.9

(15)

Filmore, IN

Recent Review: I think that they are reasonably priced. They are very polite and excellent. The quality of their service is very good. Their responsiveness is excellent.
2.7

(6)

Avon, IN

Recent Review: Splash Pool and Spa is the best pool company we have used?and we cannot say enough positive things. They fixed our pool and brought it back to excellent quality after another local pool company destroyed our water quality with improper chemicals. I am so thankful we found them and made the switch when we did. They are always there to help and just a phone call away when a problem comes up. They are super organized and are there for their customers. We had them replace our liner?.which was only a few years old (our former, local pool dealer installed wrong and we had mold issues). It was such an easy experience and they made it right. We have had no issues since, and our water quality has been excellent!!! Their staff is helpful and will work with you on all your pool needs. We are moving soon, and will be using Splash again for our next pool we will be putting in. We have recommended them to all our friends too!
4.6

(16)

Indianapolis, IN

Recent Review: The experience was good. The cost of the pool cover depends on the size of the pool so it's all relative. It was a fair price. They were knowledgeable and fine. It's been good with them.
1.5

(2)

Anderson, IN

Recent Review: This is, arguably, the LEAST professional company it has been my misfortune to ever work with. They don't answer phones and they don't answer voice mail messages. They rent pool cleaning robots with standard debris filters when you specifically ask about the sand and silt, which left us with a cloudy pool when it all got stirred up, right before our big cook out and family pool party with family from out of state. They did refund my rental fee, but it still wasted two trips and left us with a pool that was embarrassingly cloudy. Also, they can't or won't schedule services! When you put in a service call, they ring you the same day saying "We can be there in about an hour"! This has happened to me at least 3 times in the 2 years since I bought a house with a pool. I will revisit that in a bit.. Most recently, I had questions about upgrading my pool pump and filter and had an absolutely ridiculous time getting anyone from service to EVER answer the phone or the voice mails I'd left. I ended up calling the Muncie store to ask for a Manager. She apologized and got the head of service to call me the next day to answer my questions. Typically, after requesting the installation, I got a call the day of. Installation got put on hold (through no fault of Mermaid Pools, it was due to an out of the box part issue) and once I had the part and got them back out to the house, which was a chore all on its' own, they left me with a small leak on my outlet house from the filter to the heater. I called on Thursday or Friday of that week and had to leave a voice mail again as no one answered. THIS time, a young lady returned my call the following Monday. She said they weren't to busy due to unusual rains and that I should expect a call soon. Well, Tuesday, Wednesday and Thursday all pass with no contact. They call me Friday, saying they were just finishing a job in a town near me and could be there in around 30 minutes! As I was on the road to Chicago for an 18th birthday weekend for my son, I requested he tell the office to please call me back early the next week. NO call for over 2 weeks and no reply to multiple voice mails, nor does anyone answer at the Anderson store after multiple tries. I called and left a message with a young man for the Muncie store Manager yet again. I explained the whole thing and she first apologizes and tells me that she tried to call the service department before returning my call and that she couldn't get through to anyone. IF a store manager can't get service on the phone, what hope does the average customer have? Anyway, she assured me that she would be in the Anderson office the next day and that she would get some answers for me and that someone would call me yesterday. I also requested a chat with ownership over my experiences. No call from anyone yesterday like she promised and NO calls today nearing the close of business. I was only putting up with this because I thought I didn't really have any other choice in my area. I now know that there IS another major Pool and Spa company in Muncie, IN. I gave them a call to ask a quick question and the phone was answered immediately! From now on, THEY will be getting my business. However, Mermaid WILL be coming back to fix the prior installation as it never worked without leaking and they know it. I will be filing BBB, Indiana Generals' and Federal Trade Commission complaints as well. I have now been waiting almost a full month for them to fix the leak from their installation and no one will even return my calls! My time is valuable, but they aren't respectful of that fact at all.
4.8

(21)

Avon, IN

Recent Review: They did a good job. Came right out.
3.8

(72)

Indianapolis, IN

Recent Review: MY HOT TUB HAS EXPERIENCED A FEW UNRELATED PROBLEMS SINCE THE FIRST TIME I USED WATSON'S AND THEY HAVE ALWAYS BEEN ABLE TO DIAGNOSE AND REPAIR THE PROBLEM ON THE FIRST VISIT AT A REASONABLE COST.THE TECH, DANNY, IS VERY KNOWLEDGEABLE ABOUT HOT TUBS AND HAS YEARS OF EXPERIENCE SERVICING THEM. HE WAS ABLE TO CORRECTLY DIAGNOSE THE PROBLEM WITH MY SPA FROM MY DESCRIPTION OF THE PROBLEM OVER THE PHONE. I HAD PREVIOUSLY HAD ANOTHER SPA SALES AND SERVICE COMPANY MAKE SEVERAL ATTEMPTS TO REPAIR THIS PROBLEM WITHOUT ANY SATISFACTION.
4.1

(56)

Greenwood, IN

Recent Review: Service techs had trouble identifying problem at first. The techs called the vendor and received the help they needed to repair the spa.
1.0

(1)

Fishers, IN

Recent Review: PUT A 50% DOWN PAYMENT IN LATE JULY FOR HOT TUB. DELIVERY PROMISED IN 6 WEEKS. DID NOT RECEIVE THE HOT TUB UNTIL OCTOBER. WHEN CALLED TO CHECK ON THINGS, NO ONE COULD ANSWER MY QUESTIONS. MANUAL WAS WORTHLESS.
4.9

(157)

Indianapolis, IN

Recent Review: This company is professional and responsive. Our first request for service was answered immediately and with available help. The first cleaning was done with detailed attention and with professional knowledge of how to go about cleaning and restoring balance to our water. This company also is available for repair of pools and spas. It is a joy to find a company who is competent and trustworthy. We have been disappointed with several other spa services. We highly recommend SHS Pool and Spa Services.
4.0

(6)

Fishers, IN

Recent Review: Rick emptied my hot tub, cleaned it, refilled it with clean water and added the needed chemicals.
4.6

(36)

Indianapolis, IN

Recent Review: The three man crew arrived on time, were neat, polite, and efficient. They gave me instructions on how to treat the water to keep it at the proper pH. Theyve been responsive since installation by phone, mail, and e-mail. The hot tub is manufactured by them and have had no problems.
4.4

(10)

New Palestine, IN

Recent Review: We're happy with the service. He did a good job.
4.3

(86)

Indianapolis, IN

Recent Review: THEY INSTALLED THE HOT TUB AND TAUGHT ME ABOUT TREATING IT WITH CHEMICALS AND OTHER MAINTENANCE OF HOT TUB. THEY SOLD ME A GREAT QUALITY HOT TUB AND EXCELLENT SERVICE TO GET IT UP AND RUNNING.

Rate Angi’s Hot Tub Installation in Indianapolis

Featured Rating:
4.6

Hot Tub Installation in Indianapolis are rated 4.6 out of 5 based on 1,419 reviews of the 19 featured Indianapolis pros

The Angi rating for Hot Tub Installation in Indianapolis is a rating based on verified reviews from our community of homeowners who have used these pros to meet their Hot Tub Installation needs. Angi’s review system takes into account ratings on price, quality, timeliness, responsiveness and feedback for Angi Certified Pros.

Frequently Asked Questions & Answers about Hot Tub Installation

What services are related to Hot Tub Installation?

  • Handyman Services

  • Garage Builders

  • Pool Service Companies

  • Landscape Lighting Companies

  • Fence Companies

  • Water Softener Companies

What do customers in Indianapolis say about Hot Tub Installation?

We shopped at Royal Spa, Carefree HotSpring and Carefree Sundance. It's pointless trying to weigh the claims and counter-claims of these major dealers about each others' products, so we focused on features and price. We know people who own each of those brands and they're happy with them. We didn't want a spa with loungers based on second time buyers avoiding them. We wet tested comparable models in the 400 gallon range with 4 bucket seats. Royal was most willing to negotiate on price, the spa's dimensions were best for the area we had (rectangular instead of square) and the Angieslist feedback was good. Delivery and setup was on time and professional. Four months in, no issues. Power consumption is approximately as claimed, based on comparing bills vs. last year. We really enjoy the spa.