Indianapolis Cork Flooring Installation

FIRST TIME THEY INSTALLED A CORK FLOOR. REMOVED ENTIRE FLOOR AFTER FIRST INSTALLATION AND RE-INSTALLED TO CORRECT COLOR VARIATIONS IN CORK. GREAT CUSTOMER SERVICE!

We have used their services for other projects. Love their service , their attentions to detail. They cleaned up after themselves the floor looks wonderful. I will use them again and again. Several of my family have used their services

THESE GUYS WERE SO GOOD, AND QUIET. DID THEIR BUSINESS, AND CLEANED UP THEIR MESS. I FELT SAFE WITH THEM IN THE HOUSE, I WOULD USE THEM AGAIN. I WOULD RECOMMEND THEM TO OTHERS. THERE WERE ONLY TWO OF THEM DOING THE WORK, AND THEY WERE REAL PROFESSIONAL AND ANSWERED ALL OF MY QUESTIONS.

We did not go with this company, but we almost did. We ultimately decided to do the work ourselves and save some money. We went in to price some cork flooring. The prices were much more reasonable than I anticipated (equal to what I was finding through online sources). They quoted me an install price which seemed very reasonable as well, in line with what the big box stores charge. They had a very large selection of eco-friendly and nontoxic flooring. I would definitely consider them in the future if we have a need.

The price was reasonable. I had priced it and they were 30 to 40 percent less on the product. These people were very professional and they bent over backwards to help me with samples and coming out to measure. They even gave me ideas. They got the job done quickly and came back when I had some questions and issues with the floor. I had called them another time to see if they could get a different product for me on a different job because they had done such a great job before and I was asking them to find something that was pretty difficult to find and they were not really good at corresponding with me. If it is their cup of tea they are just exceptional. The staff is very professional and very friendly and they go out of their way to help out. It is a small business and everyone is very helpful. I would definitely use them again.

He does excellent work and is reasonable. He goes by hourly prices and charges a gas fee to come to the house, but it is reasonable.

JIM, THE INSTALLER, WAS METICULOUS ABOUT HIS WORK. HE WAS CONGENIAL AND BUSINESSLIKE. HE WAS VERY EXPERIENCED. HE WORKED SWIFTLY AND FLAWLESSLY. THE FLOOR IS BEAUTIFUL, BEAUTIFUL! IT IS SO EASY TO CARE FOR, AND COMFORTABLE TO WALK ON. EVERYONE THAT SEES IT RAVES ABOUT IT. AGAIN, I AM COMPLETELY SATISFIED WITH MY ENTIRE EXPERIENCE WITH REALTY WHOLESALE.

In the end I would say I was very satisfied with the final result. But it was a challenge getting there. We were unable to find transition moldings to match our new cork and existing hardwood floors. After shipping the wrong product twice and delays in getting the final correct product, things are finally completed and look great. Through out the process Julie Van Winkle was wonderful to work with and Blakley's made sure things were completed to our satisfaction. The flooring installation team was very knowledgeable and did excellent work. They also were sensitive to the fact that we have 2 toddlers running around. Our carpet installation project was ch alleging as well. It was not completed to our satisfaction at all, with crooked cuts, puckers, etc. But again Blakley's came back and made the situation right. We also had an area rug made that turned out great with NO Problems! Although we had problems Blakley's were very good at correcting the situation in a fairly timely manner.

We had water damage to our bamboo and cork flooring that Custom Floors had installed a couple of years ago. I called Custom Floors to get an estimate on repairs, and in the nearly two months that followed, found that they were not nearly as easy to work with as they had been when we had our floors installed. It consistently look multiple phone calls and voice mails to get a response, and then the response was typically that they would look into my inquiry and get back to me. I wouldn't hear from them until I called again. Eventually replacement planks were ordered, and some time after that I was informed that the flooring had arrived. Nearly two weeks later, after multiple calls, I find out that they had ordered 3/4and quot; bamboo planks instead of the engineered flooring that I needed, and that the engineered planks had been discontinued. Cindy suggested that I might be able to find my flooring on Lumber Liquidators, but a quick check revealed that the only tiger pattern (our colorway) that LL had were in boards that were half as wide as what we had had installed. At that point, Custom Floor's only suggestion was that we we replace all 1000 square feet of continuous bamboo flooring in our house, although less than 10% was damaged. I suggested several alternatives, including having the floors refinished. Cindy got back to me with the information that, although I had been told when I bought the floors that they could be refinished 4-5 times, in fact, because of the construction of the bamboo flooring, that was not possible. At this point, after months of having to be proactive and getting little in return, I voiced my concerns to Cindy and told her that I would like to pick up the cork boards that they did have in stock so that I could have someone else install them, and be refunded the difference between those boards and the 50% deposit I had put down. To my pleasant surprise, Cindy responded the next day with an apology, a refund, and an offer to deliver the cork flooring to our house to save us a trip. (Comically, I got a call that day from the woman who was delivering the cork to our house, and found that the woman had been given the wrong address for our house and was on the wrong side of town. Fortunately, we worked out the error and our flooring was not left in a stranger's driveway). While my experience with Custom Floors for this project has overall been very disappointing, I have upgraded my rating here from what it would otherwise have been, based on their response to my final email, which was, happily, beyond what I would have expected.

They did a great job. They assisted us with a water-leak we had and gave us some information on other companies that could help us. They were very timely with the estimates.They did everything they said they were going to do. The product was very eco-friendly.